Senior Account Manager
DEUNA
full-time
Posted on:
Location Type: Hybrid
Location: Ciudad de México • Mexico
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Job Level
About the role
- Own a portfolio of strategic customers across their full lifecycle (onboarding → growth → retention).
- Build trusted, long-term relationships with senior stakeholders.
- Lead executive-level conversations and Quarterly Business Reviews (QBRs) with clear insights and recommendations.
- Act as the main point of contact, ensuring alignment, clarity, and accountability.
- Drive revenue growth from existing accounts through upsell, cross-sell, and expansion opportunities.
- Proactively identify commercial opportunities based on customer behavior, performance data, and market context.
- Take initiative to propose new solutions, use cases, and rollout strategies.
- Partner closely with Sales to ensure continuity and maximize lifetime value.
- Navigate ambiguity confidently and make informed decisions even with incomplete information.
- Read between the lines—identify risks, opportunities, and unstated customer needs.
- Coordinate internal teams to unblock issues and deliver results.
- Work cross-functionally with Implementation Managers, Technical Account Managers, Product, and Operations.
- Share best practices, insights, and learnings across the Account Management team.
Requirements
- 5+ years of experience in payments, fintech, or financial services, in Account Management / Account Executive roles, leading enterprise or high-growth merchants' portfolio.
- Strong commercial mindset, motivated by growth and revenue impact.
- Excellent presentation skills, with proven experience building and leading QBRs.
- Outstanding communication skills in Spanish and English (written and spoken).
- Ability to operate in fast-paced, ambiguous environments.
- Creative, resourceful problem-solver with a solutions-first approach.
- Open to travel and comfortable meeting customers in person.
- Enthusiastic, friendly, collaborative, and driven by a strong desire to succeed.
- Experience working with HubSpot, Jira, and Slack.
- Exposure to payment orchestration, PSPs, gateways, or acquiring.
Benefits
- Vacations and additional PTO 🏝️
- Remote work from anywhere 💻
- Economic support for health insurance, internet and cell phone line📱🌐
- We all own DEUNA, we offer stock options 💸
- Learning and development platform 📚
- Multidisciplinary, diverse and dynamic team 🧡
- Growth and career path 🚀
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementrevenue growthupsellcross-sellpresentation skillsproblem-solvingcustomer behavior analysisperformance data analysismarket analysisstrategic planning
Soft skills
relationship buildingcommunicationinitiativecollaborationadaptabilitycreativityresourcefulnesscustomer-centric mindsetleadershipteam coordination