DEUNA

Security Operations

• Strengthen DEUNA's security posture as we continue scaling our global payments platform.
• Build and operate modern cloud security capabilities that protect millions of payment transactions.
• Partner closely with Infrastructure, Engineering, Compliance, and Product teams to improve security maturity.
• Own security monitoring, threat detection, and incident response processes.
• Build and continuously improve SIEM, detection rules, alerting, and security automation.
• Lead vulnerability management, remediation tracking, and risk prioritization.
• Drive cloud security initiatives across AWS, Kubernetes, containers, IAM, networking, and secrets management.
• Manage endpoint security, identity security, privileged access management, and access reviews.
• Coordinate external penetration tests, red team exercises, and security assessments.
• Develop security metrics, dashboards, and executive reporting.

Security Operations Lead

Data Scientist

• Assist in collecting, cleaning, and preparing datasets for analysis.
• Perform exploratory data analysis to identify trends and patterns.
• Support the development and evaluation of machine learning models.
• Build dashboards and visualizations to communicate business insights.
• Collaborate with Data Scientists, Data Engineers, and Product teams on ongoing initiatives.
• Document analyses, methodologies, and project findings.
• Participate in team meetings, knowledge-sharing sessions, and technical discussions.
• Learn and apply best practices in data science, experimentation, and analytics.

Data Science Intern

Implementation Specialist

• Preparar y entregar un Statement of Work (SOW) completo para el comerciante, incluyendo:
• Credenciales de prueba
• Documentación API
• Diagramas de integración
• Cualquier material técnico específico del proyecto
• Definir y alinear una línea de tiempo de Go-Live:
• Trabajar con el comerciante para desglosar el proyecto en fases (si es necesario)
• Identificar hitos clave, dependencias y riesgos
• Ser el principal punto de contacto técnico del comerciante durante la integración:
• Apoyar al equipo técnico del comerciante con preguntas, resolución de problemas, mejores prácticas y aclaraciones
• Propowned y empujar cronogramas:
• Asegurarse de que el comerciante y los equipos internos cumplan con los plazos del proyecto
• Colaborar estrechamente con los equipos de Producto e Ingeniería para:
• Escalar y priorizar bloqueos de integración
• Realizar un seguimiento de nuevos desarrollos y características de producto requeridas por el comerciante
• Construir matrices de UAT (User Acceptance Testing):
• Monitoreo del éxito del lanzamiento
• Asegurar la preparación operativa de todos los flujos (éxito de pago, manejo de fallas, reembolsos, tokenización, etc.)
• Soporte post-lanzamiento: mantenerse comprometido durante 3 semanas después del lanzamiento para asegurar estabilidad antes de entregar la cuenta.

Implementation Manager

Analyst

• Continuously monitor infrastructure, applications, and transaction flows.
• Detect alerts and anomalies using monitoring and observability tools.
• Perform basic functional validations to verify service availability and proper system behavior.
• Receive and perform initial triage of alerts generated through Rootly or other monitoring platforms.
• Classify incidents according to defined severity levels (S0, S1, S2).
• Execute initial troubleshooting activities, including basic validations, log reviews, and metric analysis.
• Track incidents through resolution or appropriate escalation.
• Escalate incidents according to established escalation procedures and communication matrices.
• Provide clear and actionable information during escalations.
• Maintain active follow-up on escalated incidents until resolution.
• Manage support requests and operational tickets through Zendesk, Jira, or similar platforms.
• Collaborate with internal teams including Support, Customer Success, Engineering, and Infrastructure.
• Create and maintain communication channels during incident response activities.
• Ensure clear, timely, and professional communication throughout operational events.
• Execute functional tests on merchant environments, including checkout flows, integrations, and payment transactions.
• Validate system functionality before and after deployments.
• Support deployment activities by following predefined operational checklists and validation procedures.
• Perform basic operational configurations, including:
• - Payment methods
• - Merchant parameters and settings
• - Environment validations across Production, Staging, and Sandbox
• Execute recurring operational tasks according to documented procedures.
• Generate operational reports as requested.
• Maintain accurate records of incidents, investigations, and operational activities within internal systems.
• Participate in training sessions related to new features, services, and operational processes.
• Review documentation, runbooks, and recorded training materials as required.
• Follow established operational procedures and best practices.

Security Operations Lead

Data Science Intern

Implementation Manager

Technical Monitoring Analyst