DEUNA

Analyst

• Continuously monitor infrastructure, applications, and transaction flows.
• Detect alerts and anomalies using monitoring and observability tools.
• Perform basic functional validations to verify service availability and proper system behavior.
• Receive and perform initial triage of alerts generated through Rootly or other monitoring platforms.
• Classify incidents according to defined severity levels (S0, S1, S2).
• Execute initial troubleshooting activities, including basic validations, log reviews, and metric analysis.
• Track incidents through resolution or appropriate escalation.
• Escalate incidents according to established escalation procedures and communication matrices.
• Provide clear and actionable information during escalations.
• Maintain active follow-up on escalated incidents until resolution.
• Manage support requests and operational tickets through Zendesk, Jira, or similar platforms.
• Collaborate with internal teams including Support, Customer Success, Engineering, and Infrastructure.
• Create and maintain communication channels during incident response activities.
• Ensure clear, timely, and professional communication throughout operational events.
• Execute functional tests on merchant environments, including checkout flows, integrations, and payment transactions.
• Validate system functionality before and after deployments.
• Support deployment activities by following predefined operational checklists and validation procedures.
• Perform basic operational configurations, including:
• - Payment methods
• - Merchant parameters and settings
• - Environment validations across Production, Staging, and Sandbox
• Execute recurring operational tasks according to documented procedures.
• Generate operational reports as requested.
• Maintain accurate records of incidents, investigations, and operational activities within internal systems.
• Participate in training sessions related to new features, services, and operational processes.
• Review documentation, runbooks, and recorded training materials as required.
• Follow established operational procedures and best practices.

Technical Monitoring Analyst

AI Engineer

• Design, train, and fine-tune ML models for payment optimization use cases.
• Select and apply the right frameworks per model type and latency budget.
• Own the model lifecycle including experimentation, offline evaluation, A/B testing, and production promotion.
• Architect and build optimized data pipelines for model training and inference.
• Integrate ML model outputs into DEUNA's live payment routing and orchestration layer.
• Own the full observability stack for Athia: dashboards, alerting thresholds, anomaly detection.

AI Engineering Lead

• Lead the technical architecture and engineering execution for Athia’s AI-driven platform and payment operations ecosystem.
• Develop deep expertise in the existing payments stack, routing logic, and provider integrations to ensure ML outputs are executed reliably, accurately, and with minimal latency.
• Define and implement scalable deployment strategies for both cloud-hosted and on-premise client environments, ensuring secure and efficient data synchronization between systems.
• Own operational connectivity, including monitoring, alerting, observability, and incident response processes, maintaining a seamless feedback loop with operations teams.
• Provide technical leadership around scalability and resiliency to support significant transaction growth projections while preventing downtime and service degradation.
• Partner closely with the Modeling Lead to validate the technical feasibility, performance, and robustness of new AI/ML model implementations and emerging use cases.
• Collaborate with Product Managers and business stakeholders to translate long-term product vision into actionable technical requirements and realistic engineering roadmaps.
• Lead and mentor a team of engineers through architecture decisions, technical planning, and day-to-day execution.
• Drive engineering best practices, including code quality, documentation, testing, observability, and deployment standards.
• Conduct code reviews and provide technical guidance to ensure maintainable, scalable, and secure systems.
• Own technical delivery timelines and help prioritize initiatives based on business impact and engineering complexity.
• Promote a strong engineering culture focused on accountability, collaboration, innovation, and continuous improvement.
• Design, build, and maintain backend services and distributed systems using Golang and Python.
• Develop scalable frontend applications using React, Next.js, and TypeScript.
• Build and maintain APIs and integrations using RESTful APIs, gRPC, and event-driven architectures.
• Implement automated testing strategies and CI/CD pipelines to ensure reliability and deployment efficiency.
• Ensure adherence to security best practices across application development, infrastructure, and data handling.

Fullstack AI Tech Lead

Technical Account Manager

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Chief of Staff

• Serve as a strategic partner to the CEO and co-founder, supporting the execution of high-impact initiatives across the company.
• Help drive alignment, clarity, and momentum as DEUNA scales its payment orchestration platform and AI solutions with ATHIA.
• Build and maintain strong relationships with current and prospective investors through consistent follow-ups and communication.
• Develop high-quality investor materials, including board decks, performance updates, and strategic presentations.
• Create and manage dashboards to track company performance, KPIs, and key business metrics for internal and external stakeholders.
• Translate data and business performance into clear, compelling narratives for executive and investor audiences.
• Partner directly with the CEO, co-founder, and C-level team on business strategy, planning cycles, and key company initiatives.
• Support the definition and tracking of strategic priorities, ensuring alignment across leadership.
• Conduct market research, competitive analysis, and business deep-dives to inform decision-making.
• Act as a thought partner to leadership, providing structured problem-solving and strategic recommendations.
• Manage and optimize the CEO’s agenda, ensuring time is allocated to the highest-impact priorities.
• Prepare briefing materials, agendas, and follow-ups for executive and investor meetings.
• Ensure alignment and accountability by tracking action items and key decisions across leadership meetings.
• Collaborate with leaders across Product, Engineering, Finance, and Operations to ensure strategic initiatives move forward effectively.
• Identify gaps, risks, and opportunities across the organization and proactively propose solutions.
• Drive execution of cross-functional projects with high visibility and business impact.