Destinations International

Vice President, Information Technology

Destinations International

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Job Level

Lead

Tech Stack

CloudCyber Security

About the role

  • Develop and execute a comprehensive, multi-year IT strategy aligned with DI’s organizational goals, global reach, and member value proposition.
  • Ensure all DI digital tools and platforms remain market-relevant, strategically aligned, and impactful for members by partnering with internal teams, external vendors, and industry experts to support the design, testing, integration, and continuous improvement of solutions.
  • Partner with cross-functional teams to understand business needs and implement technology solutions that enhance efficiency and member experience.
  • Identify opportunities to leverage technology and AI to strengthen DI’s competitiveness, connectivity, and operational excellence.
  • Lead continuous evaluation of emerging technologies to determine organizational and member-facing applications.
  • Serve as DI’s leader for member-facing technology experience, providing strategic guidance and technical partnership to ensure tools (CRM, AMS, CMS, portals, data products, communities, and learning systems) are intuitive, effective, well-supported, and aligned with member needs.
  • Partner with members, committees, and industry stakeholders to understand needs and drive enhancements for digital tools.
  • Develop onboarding resources, trainings, user guides, and best-practice toolkits to support member understanding and adoption of DI technology solutions.
  • Foster a culture of continuous improvement by gathering member feedback, conducting usability testing, and analyzing digital platform performance.
  • Act as an innovation partner to members, helping DMOs explore tools, integrations, and technologies that support their digital maturity.
  • Represent DI as a thought leader on digital transformation, data, cybersecurity, AI, and innovation within the destination industry.
  • Advance DI’s leadership in responsible AI adoption, including governance, ethics, workflows, and member use cases.
  • Explore opportunities to maximize Microsoft Copilot, automation tools, and AI-driven enhancements for staff productivity and member experience.
  • Identify and implement automation solutions that reduce manual processes and support scalable organizational growth.
  • Monitor trends in digital ecosystems, association technology, and destination industry innovation to guide DI’s future vision.
  • Develop and oversee DI’s Information Security Program (ISP) ensuring alignment with industry best practices.
  • Monitor and respond to cybersecurity incidents; lead vulnerability assessments, penetration testing, and mitigation plans.
  • Ensure regulatory and contractual compliance across systems and third-party vendors.
  • Implement data protection protocols and lead quarterly staff security training.
  • Establish and enforce governance frameworks including: Business Continuity Plan, Vendor Management Policy, Access Control Policy, Disaster Recovery Plan, Incident Response Plan.
  • Drive compliance with relevant laws, regulations, and industry standards.
  • Ensure high integrity, availability, and confidentiality of DI’s data systems.
  • Oversee CRM/AMS, CMS, website infrastructure, and integrated systems to ensure seamless data flow and superior user experience.
  • Lead data analytics initiatives that support insight-driven decision-making across the organization.
  • Oversee DI’s IT infrastructure, networks, cloud environments, and enterprise systems ensuring reliability, security, and scalability.
  • Lead technology procurement, budgeting, and vendor negotiations, ensuring high-quality and cost-effective solutions.
  • Manage application lifecycle planning, updates, and modernization efforts.
  • Lead, mentor, and develop a high-performing IT team with clear goals, accountability, and professional growth.
  • Oversee helpdesk operations, ensuring timely resolution of issues and adherence to service-level agreements.
  • Foster a culture of collaboration, innovation, member-centricity, and continuous learning.
  • Lead complex IT projects from concept to completion using strong project management methodologies.
  • Ensure clear communication, timelines, cross-functional collaboration, and successful delivery of outcomes.

Requirements

  • 7+ years of progressive leadership experience in information technology, digital transformation, or enterprise systems, with increasing scope and responsibility.
  • Demonstrated experience serving in a senior or enterprise-level role with accountability for technology strategy, operational performance, financial management, and risk oversight.
  • Track record of leading complex technology environments through change, modernization, or growth, including periods of system evolution or digital transformation.
  • Experience working within matrixed or cross-functional organizations where collaboration, influence, and partnership are critical to success.
  • Proven experience advising executive leaders and partnering with non-technical stakeholders to align technology decisions with organizational priorities.
  • Experience providing strategic oversight and governance for a portfolio of enterprise and member-facing technology tools through collaboration with internal teams, external partners, and vendors.
  • Background supporting technology-enabled services, products, or platforms that serve external audiences such as members, customers, or partners.
  • Experience managing vendor relationships and third-party providers, including contract oversight, performance management, and cost optimization.
  • Experience operating and leading within cloud-based technology environments, including cloud-hosted applications, infrastructure, and integrated platforms.
  • Exposure to data-informed decision-making environments, including analytics, reporting, or insights-driven initiatives.
  • Experience operating within mission-driven, nonprofit, association, or similarly complex organizations preferred.
Benefits
  • Employee Paid Health Coverage: Ensuring you and your loved ones are well cared for.
  • Financial Wellness Programs: Including retirement plans with employer contributions to secure your future.
  • Flexible Work Environment: Embracing a remote-first approach with the necessary tools and support.
  • Generous Time Off: Recognizing the importance of rest and rejuvenation.
  • Continuous Learning Opportunities: Encouraging professional development and growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT strategy developmentdigital transformationtechnology integrationdata analyticscybersecurityautomation solutionscloud environmentsvendor managementproject managementinformation security
Soft skills
leadershipcollaborationcommunicationstrategic oversightmentoringproblem-solvinginnovationmember-centricitycontinuous improvementinfluence