Translator, Q'eqchi
Cayuse Holdings
General Manager
Destination Pet, LLC
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $56,485 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- Supports the mission, vision, culture and policies of Destination Pet
- Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
- Collaborates with Destination Pet Support Staff (Operations, HR, Marketing, Facilities, Legal, etc.)
- Ensures cohesiveness of pet care services and cross training
- Recruits, hires, motivates, trains, promotes, counsels, and terminates center staff when necessary
- Oversees staff scheduling to provide outstanding service while managing to a set budget
- Manages center payroll and ensures timely payroll approval
- Works with HR to ensure compliance with federal and local labor laws (OSHA, EEOC, ADA, Fair Labor Practices)
- Conducts safety training and enforces safe-handling rules
- Prepares and delivers annual performance reviews
- Monitors and responds to pet guests' needs to ensure safety, security, and comfort
- Resolves customer and staff complaints
- Manages center’s social media accounts with weekly postings and replies
- Creates and executes local marketing programs and attends community events
- Maintains inventory of supplies; reorders and restocks as necessary
- Monitors and manages all center computer systems and addresses maintenance needs
- Utilizes financial reports and statistics; responsible for cash management and bank deposits
- Promotes Destination Pet programs and assists other team members as needed
- Performs other duties as assigned
Requirements
- BS/BA is a plus
- Must be a passionate team player and a strong motivator
- Strong background in driving performance excellence through strong people management
- Five plus years in full P&L management responsibility preferably in hospitality, service and/or retail environments
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public
- Proficiency in computer applications including Microsoft Office Suite and database applications
- Ability to multi-task with strong time management skills
- Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines
- Excellent oral presentation, writing, and analytical skills
- Strong interpersonal, communication, and motivational skills
- Must have exceptional strong customer service experience and skills
- Veterinary, boarding and/or grooming experience required
- Must have experience in managing inventory and accounts payable
- Must be able to work evenings, weekends and holidays
- Must frequently lift 40 pounds
- Must be able to be on feet for the duration of your shift
- Must be able to stand, walk and climb stairs frequently
- Must be able to work on computer system and work multi-line telephone
- Must be able to handle dogs on leashes
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
Benefits
- Health, vision, dental, long & short-term disability, and Life insurance
- 401k match
- Pet Care discounts
- Generous PTO
- Opportunity to grow your career with a network of like-minded professionals
- A Startup mentality company with stable funding
- Quarterly Bonus Opportunities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementcustomer serviceinventory managementaccounts payablesafety trainingperformance reviewsfinancial reportingMicrosoft Office Suitedatabase applicationssocial media management
Soft skills
team playermotivational skillsproblem-solvingtime managementinterpersonal skillscommunication skillsanalytical skillsconfidentialitycustomer service skillsjudgment
Certifications
BS/BA
