Despegar

Travel Consultant – B2B Support

Despegar

full-time

Posted on:

Location Type: Hybrid

Location: Alphaville • Brazil

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About the role

  • Analyze all cancellation, change, and refund processes.
  • Send quotes and support transactions for affiliated agencies.
  • Read and interpret GDS histories and airline portal records.
  • Manage voluntary and involuntary reservation and ticketing issues.
  • Manage special service requests with suppliers, such as name corrections, meal additions, crib requests, and others.
  • Process refunds directly on airline and supplier portals.
  • Multichannel support: Phone, Email, WhatsApp, and other company platforms.
  • Monitor and resolve issues, ensuring a positive customer experience.
  • Engage in negotiation and customer retention when required.

Requirements

  • High school diploma required; completion of higher education or courses in Tourism, Business Administration, or related fields is a plus.
  • Experience with GDS — Sabre and Amadeus (testing will be conducted).
  • Skills in: Communication (verbal and written), Organization, Teamwork.
  • Availability to work a 6x1 shift schedule, 15:00–21:00 — Alphaville, Barueri.
Benefits
  • Health insurance.
  • Dental insurance.
  • Life insurance.
  • Gympass or Totalpass membership.
  • Educational partnerships.
  • Discounts on Decolar!
  • Transportation allowance.
  • Flex card (meal/food allowance).
  • Bonus.
  • Childcare assistance.
  • Home office allowance.
  • Pet-friendly environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDSSabreAmadeusrefund processingreservation managementticketing issuesspecial service requestscustomer retentionnegotiation
Soft Skills
communicationorganizationteamwork
Certifications
high school diplomacourses in Tourismcourses in Business Administration