DESKSPACE

E-Commerce Operations Specialist – AI & Automations

DESKSPACE

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Salary

💰 €15 - €30 per hour

About the role

  • Daily operational management: orders, returns, customer inquiries (Zendesk), inventory, and fulfillment coordination
  • Maintain Shopify store: create/update products, manage orders, configure apps, monitor shop performance
  • Support Amazon Seller Central: listings, inventory, A+ Content, customer communication
  • Set up, maintain and optimize processes in ClickUp – tasks, SOPs, checklists, deadlines
  • Build and maintain automations using AI tools (Claude Cowork, Claude Code), Zapier, Make or similar platforms
  • Reporting & dashboards: track KPIs (revenue, return rate, inventory turnover, customer inquiries) in Google Sheets or BASE
  • Coordinate communication with fulfillment partners, suppliers and external service providers
  • Use Slack as the central communication tool and help shape channel structure
  • Evaluate, test and roll out new tools and integrations

Requirements

  • Native German or C2-level proficiency in German
  • Experience in E-commerce operations (Shopify and/or Amazon) – ideally at a 7- to 8-figure brand
  • Confident with project management tools (ClickUp, Asana, Monday or similar)
  • Experience with AI tools, especially Claude Cowork and Claude Code – or strong willingness to learn quickly
  • Independent, structured working style – you don’t need step-by-step instructions for every task
  • Passion for online retail, DTC brands and scaling
  • Experience working with an Operations Manager or having held an Operations role yourself
  • Built or helped build your own e-commerce project (Shopify store, Amazon brand or similar)
  • Experience with Zendesk, Billbee, BASE or comparable tools
  • Basic understanding of fulfillment, supply chain and warehouse logistics
  • Good English (our sourcing and some partners are international)
Benefits
  • 100% remote – work from anywhere
  • Flexible hours – part-time or full-time possible
  • Direct access to the founder – short decision paths, no corporate overhead
  • Grow with us from 7- to 8-figure revenue – real responsibility from day one
  • AI-first work environment: we use Claude & automations to speed up tasks, not to replace people
  • Learn how a modern DTC brand operates – from supply chain to Shopify
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
E-commerce operationsShopifyAmazon Seller CentralAI toolsproject managementreportingKPI trackingfulfillment coordinationinventory managementcustomer communication
Soft Skills
independent working stylestructured working stylecommunicationpassion for online retailadaptabilityproblem-solvingcollaborationattention to detailtime managementinitiative