Senior Demand Planning Manager
Sonova Group
Cloud
Section Manager, Accident Benefits
Desjardins
full-time
Posted on:
Location Type: Hybrid
Location: Aurora • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Oversee a team of claims advisors who focus on proactive, positive communications with clients to promote and facilitate their recovery from accident-related impairments
- Support the immediate supervisor by helping with work organization and operational planning for the team
- Develop, implement, and track your team’s action plan, ensuring alignment with the organization’s strategic orientations in a performance management context
- Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values
- Define and ensure the implementation of activities related to the team’s services to maximize targeted business results and ensure member and client satisfaction
- Support the administrative team’s action plan by successfully managing individual and team performance
- Consistently model and promote Desjardins behaviours, cooperative values, and a member-client culture
- Focus on indemnity accuracy and continuously improve results and outcomes under your responsibility.
Requirements
- Bachelor's degree in a related field
- A minimum of seven years of relevant experience, including two years of experience in management
- Chartered Insurance Professional designation (CIP)
- Casualty Insurance experience
- Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge of accident benefits, statutory accident benefits schedule (SABS), and INDEM system
- Available to travel occasionally between offices
- Action oriented
- Communicates effectively
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Ensures accountability
- Nimble learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accident benefitsstatutory accident benefits schedule (SABS)INDEM systemperformance managementwork organizationoperational planningtalent developmentindemnity accuracycustomer satisfaction
Soft skills
action orientedeffective communicationcustomer focusdecision qualitytalent developmentdrive resultsengagementensures accountabilitynimble learning
Certifications
Bachelor's degreeChartered Insurance Professional (CIP)
