Dermatology Specialists of Florida

Call Center Representative

• Answers multiple phone calls, schedules patient appointments & verifies patients insurance & enters in the patient’s information into the eClinical Works database.
• Greets patients by answering multiple phone lines for all of the satellite locations.
• Identifies patients by asking for date of birth &/or name in the computer system and updates established accounts.
• Verifies insurance eligibility, financial status and assigns correct payer type.
• Maintains confidentiality of personal and financial information and follows HIPAA regulations.
• Schedules ‘New’ & ‘Established’ patient appointments for all locations.
• Calls ‘NO SHOW’ appointments to reschedule & makes appropriate notations in the eClinical Works Database.
• Documents patient records using proper English grammar, spelling, and syntax.