Deputy

Lead Implementation Consultant

Deputy

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

About the role

  • Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
  • Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
  • Define and communicate project plans with clearly defined timelines and deliverables
  • Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
  • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
  • Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
  • Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
  • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Requirements

  • 3+ Years of professional experience in delivery, implementation, or project management
  • Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
  • Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
  • History of establishing and meeting work schedules with limited time frames and under tight deadlines
  • Ability to understand and relate to both technical and non-technical project team members
  • Experience with enterprise SaaS applications
  • Strong independent judgement and customer service abilities
  • Excellent organisational, documentation, and prioritisation capabilities
  • Proven skills in decision-making, analytical and problem-solving
Benefits
  • Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
  • Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
  • Take paid parental leave to support you and your family
  • Stay protected with Group Salary Continuance Insurance
  • Access support through our Employee Assistance Program
  • Enjoy additional leave days — including study assistance, celebration days and volunteering
  • Join our global working groups focused on collaboration, belonging and connection
  • Get creative at our annual Hackathons
  • Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrequirements specificationsgap analysisuse case scenariosacceptance testingprocess mapsdata flow diagramsimplementation cyclesenterprise SaaS applications
Soft Skills
customer serviceindependent judgementorganizational skillsdocumentation skillsprioritization skillsdecision-makinganalytical skillsproblem-solvingcommunication skills