DEPT®

Group Director, Client Partner

DEPT®

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $152,400 - $190,000 per year

Job Level

Lead

About the role

  • Work in partnership with senior clients to develop annual strategies
  • Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
  • Ensure client satisfaction by regularly communicating with senior decision-makers
  • Be responsible for high client retention and growth
  • Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
  • Lead new business pitches and proposals alongside leadership and growth team
  • Forecast, reconcile and monitor client revenue and profitability
  • Estimate, manage, monitor and reconcile client out-of-pocket funds
  • Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
  • Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
  • Productize our services within a proposal and SOW
  • Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
  • Lead contract negotiations and oversee the implementation of commercial agreements
  • Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
  • Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts
  • Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
  • Lead, line-manage, motivate and inspire a team
  • Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
  • Draw conclusions and actionable insights from analysis
  • Ensure delivery of work is to the highest possible standard
  • Contribute to the creative process by sharing their ideas and experience
  • Be accountable for high employee retention and managing direct reports’ growth

Requirements

  • 12+ years experience in roles servicing clients in an agency environment
  • Experience managing large client, social AORs and agency teams
  • Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
  • Experience with campaign content production and budget management
  • Experience in leading a high-volume, multi service retainer(s) for brands/clients
  • Confident with both brand and conversion/direct-response campaigns
  • Experience leading, motivating, and coaching teams of 10+ people
  • Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
  • Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
  • Advanced problem-solving skills
Benefits
  • Healthcare, Dental, and Vision coverage
  • 401k plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementscope managementbudget managementcampaign content productioncross-sellupsellcontract negotiationsstrategic responsesdata analysiscampaign management
Soft Skills
leadershipteam motivationproblem-solvingdelegationcommunicationclient satisfactionstrategic thinkinginspirationcollaborationaccountability