IT Field Technician, Engineer
Depot Connect International
PMP
IT Field Technician
Depot Connect International
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Serve as a critical point of escalation for complex or persistent technical issues.
- Provide expert guidance and hands-on support to the team.
- Continuously stay current with industry trends and emerging technologies.
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, and network connectivity issues.
- Diagnose and resolve software, hardware, and peripheral malfunctions efficiently.
- Manage and update service tickets in accordance with SLA requirements.
- Perform lifecycle management for end-user devices.
- Coordinate with other IT departments, project managers, and stakeholders.
- Enforce all safety protocols and ensure proper training and certification to operate lifts and other specialized equipment.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in operational IT support, with at least 2-3 years in a leadership or supervisory role.
- ITIL 4 certification nice to have
- Relevant certifications (e.g., CompTIA, PMP) are a plus.
- A valid driver's license and reliable transportation are required.
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with match
- Paid Time Off
- 10 Paid Holidays
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportdiagnose software issueshardware troubleshootinglifecycle managementnetwork connectivityservice ticket managementtechnical issue resolutionmobile device supportprinter supportperipheral malfunction resolution
Soft skills
expert guidanceteam supportleadershipcommunicationcoordinationproblem-solvingtrainingescalation managementstakeholder engagementsafety protocol enforcement
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceITIL 4 certificationCompTIA certificationPMP certification
