IT Field Technician
Depot Connect International
PMP
IT Field Technician, Engineer
Depot Connect International
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Overseeing the day-to-day operations of the IT Field Services and Help Desk teams
- Managing a team of technicians providing remote and on-site technical support
- Delivering high-quality, efficient, and safe support services
- Managing relationships with external vendors
- Diagnosing and resolving hardware, software, and network issues
- Performing lifecycle management for end-user devices
- Coordinating with project managers and stakeholders for network installations
- Enforcing safety protocols and ensuring proper training
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in operational IT support
- 2-3 years in a leadership or supervisory role
- ITIL 4 certification nice to have
- Relevant certifications (e.g., CompTIA, PMP) are a plus
- A valid driver's license and reliable transportation are required
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with match
- Paid Time Off
- 10 Paid Holidays
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttechnical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootinglifecycle managementnetwork installations
Soft skills
team managementrelationship managementcommunicationproblem-solvingtraining
Certifications
Bachelor's degreeITIL 4CompTIAPMP
