Outpatient Operations Manager, Laboratory Services
Denver Health
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • United States
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Salary
💰 $94,700 - $146,900 per year
About the role
- Provide day-to-day operational oversight of laboratory services across multiple clinical locations to ensure efficient workflows, high-quality service, and compliance with organizational standards.
- Supervise, coach, and support laboratory staff through regular one-on-one meetings, performance management, professional development, and annual evaluations.
- Address employee relations issues in collaboration with Human Resources.
- Monitor and manage financial performance across multiple administrative units, including budget preparation, expense monitoring, variance investigation, and productivity analysis to support responsible resource utilization.
- Support strategic growth initiatives by coordinating operational planning for new laboratory sites, clinic expansions, and service line development.
- Ensure ongoing readiness for regulatory and accreditation requirements, including Joint Commission standards, policy management, and coordination of survey preparation activities.
- Develop, analyze, and present operational metrics including productivity, volume trends, turnover, and other performance indicators to support leadership decision-making and continuous improvement.
Requirements
- Bachelor's Degree Required
- Master's Degree preferred
- 4-6 years Minimum of 4 years of progressive leadership experience in laboratory operations, clinical laboratory services, or a related healthcare environment.
- Experience should demonstrate performance management, regulatory knowledge and the ability to interpret operational metrics to support continuous improvement.
- Required Licenses: MLSASCP-Medical Laboratory Scientist or equivalent - ASCP - American Society for Clinical Pathology
- Knowledge of operational management and improvement practices sufficient to be able to accomplish assigned division objectives.
- Skills in establishing and maintaining effective working relationships with patients, employees, physicians, and the public.
- Ability to maintain quality control standards
- Ability to interpret, adapt, and apply guidelines and procedures
- Ability to present to large groups and have quality public speaking skills
- Ability to develop training and instructional material
- Knowledge of electronic health records, Epic preferred
- Proficient with project management tools and Microsoft Office Suite (particularly Outlook, Word, Excel, and PowerPoint)
- Knowledge of regulatory standards and compliance requirements.
- Skilled in decision making and analyzing data
- Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met.
- Ability to act as a resource to staff for operational and administrative questions.
- Ability to maintain effective working relationships with medical staff, administration, and other departments.
- Has emotional intelligence and quotient, professional communication and interpersonal skills.
- Strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands.
- Ability to communicate positively and effectively both written and verbal to a variety of staff, managers, administration and other professionals.
Benefits
- Outstanding benefits including up to 27 paid days off per year
- Immediate retirement plan employer contribution up to 9.5%
- Generous medical plans
- Free RTD EcoPass (public transportation)
- On-site employee fitness center and wellness classes
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education & development opportunities including career pathways and coaching
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
laboratory operationsperformance managementregulatory knowledgeoperational metricsquality control standardsdata analysisproject managementbudget preparationexpense monitoringproductivity analysis
Soft Skills
leadershipeffective working relationshipspublic speakingtraining developmentdecision makingemotional intelligenceprofessional communicationorganizational skillscollaborationattention to detail
Certifications
MLSASCP-Medical Laboratory ScientistASCP - American Society for Clinical Pathology