Business Applications Administrator
Denver Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $84,894 - $131,600 per year
Job Level
Mid-LevelSenior
About the role
- Under minimal supervision, the Business Applications Administrator will assist with maintaining the availability of vendor-supplied applications, processes, and reports.
- Is competent to work on most phases of application life cycle, reporting analysis, configuration, coding and/or support activities.
- Prepares detailed documentation and troubleshooting information for use and support of vendor-supplied applications.
- Devises or modifies procedures to solve problems considering software application limitations, operating time, and desired results.
- Manages the day-to-day operations of assigned systems applications, including client/server software, workstations, and infrastructure components.
- Communicates and intervenes appropriately with end users, departmental personnel, or with vendors to help resolve issues in a timely manner.
- Monitors and upholds data integrity.
- Ensures up to date documentation in the organization’s Configuration Management Database System (CMDB).
- Updates or revises as needed.
- Responds to email, voicemail, pager requests in a timely manner set forth by departmental policy.
- Creates, maintains, and follows detailed documentation processes to ensure cross functional knowledge sharing.
- Audits Analysts documentation prior to Change Advisory Board as needed.
- Implements change or performs necessary system changes.
- Presents system changes to Change Advisory Board.
- Attention to detail remains consistent.
- Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary.
- Participates in a 24x7 Business Applications Team on-call rotation to resolve problems.
Requirements
- Bachelor's Degree with a concentration in Computer Science, Information Systems, Business or Healthcare-related field required
- 4 years’ of additional experience will be considered in lieu of degree.
- Associate's Degree with a concentration in Computer Science, Information Systems, Business or Healthcare-related field and 3 years’ of additional relevant experience required
- High School Diploma or GED and 5 years’ relevant experience required.
- 5-7 years of relevant experience dependent on level of education required; please refer to education section.
- Identify and resolve systems issues using IT solutions and ticketing system(s)
- Identifies and designs technical solutions to complex application requirement utilizing supported application tools and functions.
- Able to build, maintain, and troubleshoot recurring scheduled automations
- Able to build, maintain, and troubleshoot application and technical configurations
- A0ble to build, maintain, and troubleshoot complex application extensions, including approval/processing workflows, functional enhancements, integrations, reports, analytics, and security.
- Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
- Conduct in-depth tests for modified and new systems or applications
- Coordinate with vendors for issue and task progress
- Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows
- Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity
- Work independently to provide day to day support for Business Applications team initiatives
- Ensures confidentiality of patient and employee information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except, when necessary, in the performance of the job responsibilities or to improve a patient’s care or employee safety.
- Adheres to, complies with, and demonstrates support for the mission and values of Denver Health.
- Mentor Application Analysts or less experienced Administrators to build knowledge, skill, and ability
Benefits
- Outstanding benefits including up to 27 paid days off per year
- Immediate retirement plan employer contribution up to 9.5%
- Generous medical plans
- Free RTD EcoPass (public transportation)
- On-site employee fitness center and wellness classes
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education & development opportunities including career pathways and coaching
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application life cyclereporting analysisconfigurationcodingtroubleshootingdata integrityautomationapplication extensionsdata inquiriessystem changes
Soft skills
attention to detailtime managementprioritizationcommunicationproblem-solvingindependencementoringcollaborationdocumentationcustomer support