Salary
💰 $15 - $15 per hour
About the role
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Requirements
- Native-level fluency in English AND Spanish
- Fluency in additional languages an asset
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English AND Spanish
- You live in the USA and are legally allowed to work here
- You’re open and available to work OVERNIGHTS PLUS one of the three shifts, any day - including weekends
- You’ve got professional experience managing social platforms, specifically moderating and engaging
- You know how to write for brands and can adapt your tone for different audiences
- You know your way around and the ins and outs of all the major social platforms
- You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged
- You’re organized, reliable, and have excellent customer service instincts
- You have fast, reliable internet with no data restrictions
- You also have an active Facebook account
- 100% remote from day one - and always will be
- Be part of a creative, supportive, and fast-moving team
- Work with exciting global brands
- Be a part of a culture that values real people
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
social media managementcontent writingbilingual communicationmoderationengagement strategies
Soft skills
written communicationorganizational skillsreliabilitycustomer serviceadaptability