Senior Manager, Promotions and Loyalty Strategy
dentsu Austria
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $78,000 - $126,500 per year
Job Level
Senior
About the role
- You will define strategies that promote engagement across the customer lifecycle and foster lasting emotional connections with the brand.
- You will support consulting engagements through discovery, strategy and delivery—leading workshops, conducting research, analyzing data, and documenting requirements.
- You will oversee loyalty and customer experience programs, assess performance, and recommend enhancements.
- You will apply and expand your expertise in loyalty, engagement, customer strategy, and CRM to deliver client value.
- You will maintain a knowledge base of insights, and latest technologies in loyalty and customer experience.
- You will conduct industry research and develop resource materials for internal and client use.
- You will design surveys, analyze results, and present findings to clients.
- You will monitor social media for brand mentions, sentiment, volume patterns, and trending topics.
Requirements
- 3 or more years of experience with a focus of developing strategic customer experience programs
- Experience with a interest in a combination of the following disciplines: loyalty marketing, retention strategy, customer experience management, customer engagement, customer strategy, marketing analytics, data strategy, and CRM
- Experience with cross-channel integrated marketing campaigns
- Translate client needs and expectations into, strategic solutions
- Diligent, disciplined, and accountable - comfortable in performing at a high-level
- Willingness to work with clients in regulated industries including tobacco
- Experience with social aggregation tools (i.e., Brandwatch) and survey development tools (i.e., Survey Monkey)
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experience programsloyalty marketingretention strategycustomer engagementcustomer strategymarketing analyticsdata strategyCRMcross-channel marketing campaignssurvey development
Soft skills
strategic thinkingclient relationship managementanalytical skillscommunicationpresentation skillsdiligencedisciplineaccountability