Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.
Working remotely as part of ICUC/Dentsu, scheduled across assigned shifts including weekends; collaborating with internal teams.
Requirements
Native-level fluency in English.
Fluency in additional languages an asset.
Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
You live in the USA and are legally allowed to work here (open to permanent residents in the USA).
You’re open and available to work two of the three shifts, any day - including weekends (Days 8AM–4PM CT; Evenings 4PM–12AM CT; Overnights 12AM–8AM CT).
Professional experience managing social platforms, specifically moderating and engaging.
Ability to write for brands and adapt tone for different audiences.
Knowledge of the ins and outs of all major social platforms.
Interest in content topics (tech, retail, food, hospitality and tourism).
Organized, reliable, and excellent customer service instincts.
Fast, reliable internet with no data restrictions.