dentsu Austria

Client Services Manager

dentsu Austria

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$90,000 - CA$100,000 per year

About the role

  • Owns client relationships with existing clients and stakeholders, responsible for overall client satisfaction.
  • Sets the strategic tone, direction and supervision for Merkle Cardinal Path clients.
  • Supports the creation and execution of a yearly and/or quarterly sales plan and is accountable for driving actions and outcomes to grow client’s business.
  • Develops a revenue for clients through incremental and new opportunities.
  • Accountable for total growth of clients including renewals and net new business on existing client accounts.
  • Leads strategic conversations to establish long-term relationships with clients.
  • Optimizes the drivers of account-based revenue.
  • Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations.
  • Supports and mentors the wider Client Services team.
  • Works with cross-functional Merkle Cardinal Path teams to execute account plans.
  • Drives growth for Merkle Cardinal Path.
  • Build best-practice processes and systems to scale up the account teams.
  • Enhances staff accomplishments and competence by planning delivery of solutions.
  • Works closely with the Client Services team as well as Director level Client Services team members.
  • Actively participates and develops new and existing accounts.
  • Drives client communications and negotiations.
  • Grows existing accounts and assists in the development of sales opportunities.
  • Works effectively with others in a team-based environment.
  • Travels on an as-needed basis to grow client relationships.
  • Contributes to new business RFPs and pitch proposals.

Requirements

  • 4-6 years prior experience in customer facing roles.
  • Proven experience in a leadership sales role identifying, nurturing, and closing sales deals.
  • Outstanding client services skills including relationship building, managing, cross team and agency relationships, strategic planning, account planning, & forecasting.
  • Excellent communication skills and the ability to anticipate the needs of customers.
  • Must demonstrate strong analytical and strategic thinking skills.
  • Possess strong problem-solving skills and the ability to make sound judgment calls.
  • Superior organizational and time management skills.
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly.
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
  • Proven experience working with $1MM+ accounts; including case studies highlighting the growth of accounts that you have managed.
  • Experience managing profitable budgets, meeting deadlines and managing teams.
  • Experience working with international client accounts is a plus.
  • Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations.
  • Excellent storyteller.
Benefits
  • A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales planningaccount planningforecastinganalytical skillsstrategic thinkingproblem-solvingbudget managementclient communicationsnegotiationrelationship building
Soft Skills
client servicesorganizational skillstime managementteam collaborationcreative thinkingstorytellingleadershipmentoringcommunication skillscross-functional teamwork