dentsu Austria

Technology Operations Director

dentsu Austria

full-time

Posted on:

Location Type: Office

Location: København K • Denmark

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Job Level

Lead

About the role

  • Maintain strong relationships with local markets and cluster leadership
  • Manage demands from business and senior leadership through structured Governance
  • Align & communicate with business companywide Technology projects, changes, and standards
  • Support other technology functions with implementation of global projects and local demands
  • Act as AI Team member where required
  • Manage Technology Operations budget
  • Support financial governance and spend control
  • Support procurement activities and local vendor RFPs
  • Manage local vendors in conjunction with the relevant functional teams
  • Drive and execute vendor and third-party audits
  • Support security implementations; support local market audits and certifications
  • Act as a member of the local or cluster Incident Management Team for Disaster Recovery and Business Continuity Plan support
  • Support & deliver global/regional strategic initiatives/services for Technology Operations
  • Work closely with other Technology teams for service excellence
  • Identify opportunities for service delivery improvements
  • Manage and monitor user support service operations; ensure alignment with KPIs
  • Act as the escalation point for Technology service operations issues.

Requirements

  • Maintain strong relationships with local markets and cluster leadership
  • Manage demands from business and senior leadership through structured Governance
  • Align & communicate with business companywide Technology projects, changes, and standards
  • Support other technology functions with implementation of global projects and local demands
  • Act as AI Team member where required
  • Manage Technology Operations budget
  • Support financial governance and spend control
  • Support procurement activities and local vendor RFPs
  • Manage local vendors in conjunction with the relevant functional teams
  • Drive and execute vendor and third-party audits
  • Support security implementations; support local market audits and certifications
  • Act as a member of the local or cluster Incident Management Team for Disaster Recovery and Business Continuity Plan support
  • Support & deliver global/regional strategic initiatives/services for Technology Operations
  • Work closely with other Technology teams for service excellence
  • Identify opportunities for service delivery improvements
  • Manage and monitor user support service operations; ensure alignment with KPIs
  • Act as the escalation point for Technology service operations issues.
  • Provide support in hiring process, including chemistry meetings and onboarding activities for new BSL employees.
Benefits
  • Diversity and Inclusion At dentsu we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
budget managementfinancial governanceprocurementvendor managementaudit executionsecurity implementationincident managementdisaster recoverybusiness continuity planningservice delivery improvement
Soft skills
relationship managementcommunicationleadershipcollaborationproblem-solvingescalation managementorganizational skillsstrategic thinkinguser supportteamwork