Application Support Specialist
Dentsply Sirona
full-time
Posted on:
Location Type: Remote
Location: France
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Tech Stack
About the role
- Provides remote and on-site support to customers experiencing technical issues (hardware or workflow)
- Assess the issue (gather the customer's problem description and identify faulty components)
- Troubleshoot digital issues and conduct customer consultations via phone, TeamViewer and other remote service solutions
- Train or guide end users remotely
- Perform service visits to repair or replace defective equipment
- Analyze, identify and resolve customer issues using analytical methods
- Maintain a technical knowledge base
Requirements
- Several years in the dental CAD/CAM industry as a dental laboratory technician
- Fluent in English (spoken and written)
- Good understanding of clinical practice workflows
- Experience managing customers by phone and email, including sales prospecting
- Experience in a customer service environment
- Excellent command of MS Office
- Strong IT skills: CAD software, TeamViewer, order processing systems
- National travel: 30%
Benefits
- Career development opportunities
- Dynamic company culture
- Continuous innovation in the dental sector
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcustomer consultationsanalytical methodsrepairreplacementCAD softwareorder processing systems
Soft Skills
customer servicecommunicationtrainingproblem-solving