Strategic Operations Manager
dentolo
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Translate strategic priorities into actionable plans with clear KPIs and measurable outcomes
- Monitor progress and ensure reliable execution aligned with Operations objectives
- Drive cross-functional initiatives, especially in collaboration with Product and Engineering
- Plan, coordinate, and deliver strategic and operational projects end-to-end
- Ensure projects are delivered on time, within scope, and within budget
- Maintain transparency on progress and manage changes effectively
- Manage and support an Operations Data Analyst
- Use data and reporting tools to identify trends, support decision-making, and measure performance
- Define and track metrics to evaluate product features and operational improvements
- Regularly review performance data and recommend optimisation measures
- Design and implement processes that foster innovation and continuous improvement
- Support the adoption of new technologies, including AI and automation, to improve efficiency and decision-making
- Identify opportunities to streamline operations through automation and improved workflows
- Act as a liaison between Operations (especially Customer Support and Claims) and Product & Engineering teams
- Support operations strategy with market research, competitive analysis, and operational feasibility assessments
- Ensure Operations teams are equipped to work effectively with new product features
- Occasionally develop or support training initiatives on new (insurance) product features and best practices
- Occasionally facilitate workshops or alignment meetings
- Ensure clear communication and alignment across departments
- Occasionally prepare executive-level presentations, reports, and recommendations
- Support transparent stakeholder updates on progress and key changes
Requirements
- Bachelor’s or Master’s degree, or equivalent professional experience
- 4+ years of experience in strategic operations, business analysis, or product management or 2+ years of experience in consulting
- Proven experience managing cross-functional projects with measurable outcomes
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to work independently and take ownership
- Strong project management capabilities
- Comfort working with data and deriving actionable insights
- Familiarity with agile methodologies and product development processes is a plus
- Interest in emerging technologies such as AI and automation
- Fluency in English and German
Benefits
- Attractive fixed salary
- Start with 28 vacation days, with an increase every two years (capped at 30 days)
- Holidays on December 24th and 31st
- Choice between a free Swapfiets bike, BVG ticket (“Umweltticket”) or subsidized Deutschlandticket
- Hybrid work model (home office or Berlin-Mitte office)
- Work abroad in the EU for up to 60 days
- Free coaching sessions with nilo.health
- Free access to our products: dentolo, petolo or vitolo
- Learning budget starting from 750 € per year
- Regular 360-degree feedback
- Legendary summer and winter parties
- Regular team events
- Corporate Benefits platform discounts
- Two Community Days per year
- Pet-friendly office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementstrategic operationsbusiness analysisproduct managementagile methodologiesperformance metricsautomationAIprocess design
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementindependenceownershipcross-functional collaborationinnovationcontinuous improvementfacilitation
Certifications
Bachelor's degreeMaster's degree