DentalXChange

Merchant Support Specialist

DentalXChange

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $27 per hour

About the role

  • Manage the end-to-end onboarding process for new credit card applications from dentists, ensuring a smooth and efficient experience.
  • Communicate effectively with the sales team, providing timely responses and guidance on onboarding questions and requirements.
  • Answer support calls and emails from clients, addressing their inquiries and concerns related to the onboarding process.
  • Collaborate with cross-functional teams, such as sales, customer support, and technical teams, to ensure a seamless onboarding experience for dentists.
  • Continuously improve onboarding systems and processes, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction.
  • Conduct training sessions and provide guidance to dental office staff on how to effectively use credit card solutions and navigate the onboarding process.
  • Stay up to date with industry trends and regulations related to credit card solutions for dentists, ensuring compliance and providing accurate information to clients.
  • Maintain accurate and detailed records of all onboarding activities, ensuring data integrity and accessibility for future reference and reporting.
  • Collaborate with the product team to provide feedback and insights from the onboarding process, contributing to the enhancement of our credit card solutions.
  • Assist with special projects and initiatives related to onboarding, such as developing educational materials, creating onboarding documentation, and participating in process improvement initiatives.
  • Consistently meet company and department policies and expectations including those surrounding attendance.
  • Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback in a Gift.
  • Other duties as assigned.

Requirements

  • GED or High School Diploma
  • College Degree (preferred)
  • Ability to apply broad product knowledge and sales skills.
  • Capable of copywriting materials.
  • Ability to coordinate the work of others.
  • Strong verbal and written communication and interpersonal skills.
  • Proficient in all MS Office applications and use of the internet.
  • Ability to successfully multitask with accuracy in a fast-paced environment.
  • Working knowledge of technical and procedural aspects and functions.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Benefits
  • Medical, dental, and vision benefits – eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 10 company paid holidays
  • 401k with company match
  • Health Advocate
  • Healthcare and dependent care flexible spending accounts
  • Friendly co-workers and a positive culture!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
copywritingproduct knowledgesales skillsmultitaskingproblem solvingtechnical knowledgeprocedural knowledge
Soft Skills
communication skillsinterpersonal skillsorganizational skillscollaborationcustomer servicetrainingattention to detail
Certifications
GEDHigh School DiplomaCollege Degree