DentalMonitoring

Customer Support

• Lead and inspire front-line customer support teams day to day
• Mentor team members and coordinate targeted training and upskilling
• Own KPI analysis to uncover improvement opportunities across CX and call centre ops
• Bridge Sales Directors and Managers through weekly stakeholder touchpoints
• Collaborate globally to improve, centralize and implement CX processes
• Deliver exemplary service experiences to DM customers at every touchpoint

Customer Experience Manager