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Customer Experience Manager
DentalMonitoring. Lead and inspire front-line customer support teams day to day .
About the role
Key responsibilities & impact- Lead and inspire front-line customer support teams day to day
- Mentor team members and coordinate targeted training and upskilling
- Own KPI analysis to uncover improvement opportunities across CX and call centre ops
- Bridge Sales Directors and Managers through weekly stakeholder touchpoints
- Collaborate globally to improve, centralize and implement CX processes
- Deliver exemplary service experiences to DM customers at every touchpoint
Requirements
What you’ll need- 4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
- Proven people management: leading through accountability, continuous learning, and genuine development
- Strong strategic thinking: you make decisions that improve both team and customer experience
- Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
- Excellent written and verbal communication, plus advanced English fluency
- Sharp time management and organisational discipline
- Bonus points if you have startup or scaleup experience
- High IT literacy and love for new tech
- Proficiency in a second relevant language
Benefits
Comp & perks- Intercultural and inclusive workplace
- Commitment to providing appropriate accommodation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
people managementstrategic thinkinginterpersonal skillsactive listeningempathyconflict resolutionwritten communicationverbal communicationtime managementorganizational discipline