Dent Wizard International

CAT Hail Manager

Dent Wizard International

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,500 - $80,000 per year

About the role

  • Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles.
  • Develop and implement efficient repair processes that ensure quality and compliance with industry standards.
  • Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs.
  • Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows.
  • Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability.
  • Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff.
  • Ensure compliance with safety protocols and industry standards for all field and repair operations.
  • Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques.
  • Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers.
  • Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations.
  • Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction.
  • Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency.
  • Implement cost-control measures to maximize profitability while maintaining service quality.
  • Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims.
  • Utilize data analytics and reporting tools to assess performance and improve operational strategies.
  • Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times.
  • Conduct Quarterly Business Reviews with current customers (QBR) Develop and manage strong relationships with top customers within the Division in partnership with Operations.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Automotive Technology, or a related field (preferred).
  • 4+ years of experience in catastrophe hail repair operations, automotive repair management, or a related field.
  • Strong understanding of repair standards, insurance claims processes, and hail damage assessment.
  • Proven leadership experience in managing large teams in fast-paced environments.
  • Excellent communication and negotiation skills to manage relationships with Dealership, Body Shops, insurers, and repair teams.
  • Ability to analyze data, create reports, and implement operational improvements.
  • Proficiency in industry-related software and technology, including estimating software (CCC, Audatex, Mitchell).
Benefits
  • paid time off
  • medical
  • dental
  • vision
  • 401k match (50% on the dollar up to 7% of employee contribution)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
repair processeshail damage assessmentdata analyticsoperational improvementsbudgetingcost estimatescost-control measuresKPI monitoringtraining program developmentnegotiation
Soft Skills
leadershipcommunicationnegotiationrelationship managementteam managementcustomer satisfactionorganizational skillsproblem-solvingadaptabilitycontinuous improvement
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Operations ManagementBachelor’s degree in Automotive Technology