denova collaborative health

Therapist

• Collaborates with the patient and their natural supports to develop and implement an effective service plan.
• Takes time to explain the available clinical options to the patient and his/her natural supports and identify the advantages/disadvantages of the options.
• Provides clinically appropriate psychotherapy services in accordance with applicable ethical code(s), rules, and regulations.
• Serves as the point of contact for coordination and communication with other systems where clinical knowledge of the case is crucial.
• Assists in screening and coordinating integrated services for patients.
• Provides clinical oversight to ensure the provision of all covered services identified on the service plan; referrals to community services as appropriate; services and supports (as applicable) between inpatient and outpatient settings; and services and support as needed.
• Continuously evaluates the effectiveness of treatment through ongoing assessments of the patient and their natural supports, which may result in modifying the service plan as necessary.
• Participates in individual & group supervision that meets standards set by the AZ Board of Behavioral Health Examiners in accordance with organizational policy.
• Maintain client records.
• Other duties assigned.

Licensed Clinical Therapist

Billing Specialist

• Handle the preparation, submission, and follow-up of medical claims across various insurers and payers.
• Verify patient insurance coverage and eligibility to prevent billing discrepancies.
• Address any claim denials or discrepancies by making necessary adjustments or corrections to ensure maximum reimbursement.
• Generate reports detailing billing activities, claim status, and any issues encountered.
• Work closely with healthcare providers and other billing staff to clarify claim details, gather necessary documentation, and streamline the claims process.

Billing Specialist – Claims

Social Media Manager

• Plan, create, and schedule engaging content across social media platforms, including Instagram, Facebook, LinkedIn, and others.
• Design compelling marketing materials using Canva, such as social media graphics, digital flyers, and event signage.
• Leverage AI tools (e.g., ChatGPT, image generators) to streamline content creation and enhance creative output.
• Coordinate and support the execution of clinic grand openings and community engagement events.
• Contribute to the development of blog content, email newsletters, and internal communications.
• Monitor and track key performance indicators for social media and marketing efforts; prepare regular reports with insights and recommendations.
• Collaborate with cross-functional teams to maintain consistency in brand messaging and visual identity across all channels.
• Stay current on industry trends and best practices in digital marketing, social media strategy, and healthcare communications.
• Perform other duties and special projects as assigned.

Marketing & Social Media Specialist

Manager

• Providing ongoing case management to patients with identified needs, including coordinating behavioral health services, medical care, education, placement, finances, and socialization services.
• Utilizing influencing/motivational interviewing skills to ensure maximum patient engagement and promote lifestyle/behavior changes to achieve the optimum level of health.
• Identifying and effectively utilizing community resources to facilitate patient access to necessary services.
• Collaborating with recipients and their families to implement effective service plans, explaining available clinical options, and coordinating care with the clinical team and other healthcare providers.
• Maintaining accurate and timely documentation using electronic medical records (EMR) and other healthcare databases.
• Assisting patients with overcoming barriers to attending scheduled appointments, ensuring they can access necessary healthcare services.
• Familiarity with Department of Human Services (DHS) regulations and procedures to effectively navigate and coordinate services for patients in need.
• Other duties assigned.

Case Manager – Behavioral Health

• Manage patient billing and collections activities, including sending statements, portal/text reminders, and follow-up notices.
• Conduct outbound calls to patients to secure payment or establish approved payment arrangements.
• Process cards on file for scheduled visits and outstanding balances per policy.
• Review patient accounts to validate balance accuracy and confirm proper insurance processing.
• Escalate discrepancies to billing or posting teams when corrections or adjustments are needed.
• Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner.
• Document all communication and collection efforts accurately within the EHR/PM system.
• Track accounts requiring additional follow-up and prepare reports for management as needed.
• Maintain patient confidentiality and comply with HIPAA and all applicable state/federal regulations.
• Collaborate with billing and posting teams to support overall revenue cycle operations.
• Perform other related duties and projects as assigned.

Billing Specialist – Patient Collections

• Call designated payers to reprocess claims denied in error.
• Review insurance denials and submit corrected claims as required.
• Identify any underpaid claims and resubmit for proper adjudication.
• Follow up on any claims that have not received a response within designated timeline.
• All other duties assigned by A/R Manager/Supervisor and leadership regarding claims scrubbing and review

Billing Specialist – Accounts Receivable

• Conduct diagnostic assessments, develop treatment plans, and provide ongoing therapy to individuals, families, and groups facing mental health challenges.
• Collaborates with the patient and their natural supports to develop and implement an effective service plan.
• Provides clinically appropriate psychotherapy services by applicable ethical code(s), rules, and regulations.
• Serves as the point of contact for coordination and communication with other systems where clinical knowledge of the case is crucial.
• Assists in screening and coordinating integrated services for patients.
• Provides clinical oversight to ensure the provision of all covered services identified on the service plan; referrals to community services as appropriate.
• Continuously evaluates the effectiveness of treatment through ongoing assessments of the patient and their natural supports, which may result in modifying the service plan as necessary.
• Participates in individual & group supervision that meets standards set by the AZ Board of Behavioral Health Examiners in accordance with organizational policy.
• Maintain client records