Billing Specialist

• Manage patient billing and collections activities, including sending statements, portal/text reminders, and follow-up notices.
• Conduct outbound calls to patients to secure payment or establish approved payment arrangements.
• Process cards on file for scheduled visits and outstanding balances per policy.
• Review patient accounts to validate balance accuracy and confirm proper insurance processing.
• Escalate discrepancies to billing or posting teams when corrections or adjustments are needed.
• Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner.
• Document all communication and collection efforts accurately within the EHR/PM system.
• Track accounts requiring additional follow-up and prepare reports for management as needed.
• Maintain patient confidentiality and comply with HIPAA and all applicable state/federal regulations.
• Collaborate with billing and posting teams to support overall revenue cycle operations.
• Perform other related duties and projects as assigned.

Billing Specialist – Patient Collections

Billing Specialist – Claims

Billing Specialist – Accounts Receivable

Billing Coordinator