Deminor

Analyst

• Serve as the primary point of contact for new claimants, guiding them through the initial onboarding process
• Conduct comprehensive onboarding meetings to gather essential claim information and supporting documentation
• Verify claimants identity and eligibility according to case criteria and compliance requirements
• Create and configure new claim profiles within our proprietary claims management platform
• Explain the claims process, timeline expectations, and next steps in clear, accessible language
• Establish relationships with claimants, building trust and confidence in our claims management service
• Manage the day-to-day operational activities for assigned claims (internal to the Deminor Group or external), ensuring all actions are properly documented
• Process and organise incoming claim documentation, ensuring completeness and proper classification
• Coordinate with internal/ external stakeholders to ensure all claim requirements are fulfilled within required timelines
• Track claim status and progression through established workflows and milestone tracking
• Provide regular status updates to claimants in their preferred language (English, Dutch, Spanish, Italian or French)
• Respond promptly to claimant inquiries, maintaining our service standard for communication timeliness
• Guide claimants through required actions, explaining legal requirements in accessible terms
• Use our claims management platform effectively to track, update, and manage claim information
• Ensure accurate data entry and maintenance of all claim-related information within the system
• Generate client-specific reports and updates using platform reporting capabilities
• Work collaboratively with internal and external stakeholders involved in claim resolution
• Participate in regular case review meetings to discuss claim status and address potential challenges
• Share best practices and document standardised processes within the Operations team to drive efficiency

Senior Claims Analyst