Deminor

Senior Claims Analyst

Deminor

full-time

Posted on:

Location Type: Hybrid

Location: Brussels • 🇧🇪 Belgium

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Job Level

Senior

About the role

  • Serve as the primary point of contact for new claimants, guiding them through the initial onboarding process
  • Conduct comprehensive onboarding meetings to gather essential claim information and supporting documentation
  • Verify claimants identity and eligibility according to case criteria and compliance requirements
  • Create and configure new claim profiles within our proprietary claims management platform
  • Explain the claims process, timeline expectations, and next steps in clear, accessible language
  • Establish relationships with claimants, building trust and confidence in our claims management service
  • Manage the day-to-day operational activities for assigned claims (internal to the Deminor Group or external), ensuring all actions are properly documented
  • Process and organise incoming claim documentation, ensuring completeness and proper classification
  • Coordinate with internal/ external stakeholders to ensure all claim requirements are fulfilled within required timelines
  • Track claim status and progression through established workflows and milestone tracking
  • Provide regular status updates to claimants in their preferred language (English, Dutch, Spanish, Italian or French)
  • Respond promptly to claimant inquiries, maintaining our service standard for communication timeliness
  • Guide claimants through required actions, explaining legal requirements in accessible terms
  • Use our claims management platform effectively to track, update, and manage claim information
  • Ensure accurate data entry and maintenance of all claim-related information within the system
  • Generate client-specific reports and updates using platform reporting capabilities
  • Work collaboratively with internal and external stakeholders involved in claim resolution
  • Participate in regular case review meetings to discuss claim status and address potential challenges
  • Share best practices and document standardised processes within the Operations team to drive efficiency

Requirements

  • Previous experience in claims management acquired in the insurance or financial services sector is essential
  • Excellent attention to details and outstanding organisation skills
  • Solid experience dealings with Claims Management Software
  • Strong communication abilities
  • 5+ years of experience in similar roles
  • Excellent abilities of the Microsoft office suite: Word, Excel and Outlook.
  • Comfortable with technology platforms and data management systems
  • Excellent command of English is required and / or ability to speak either French, Italian, Spanish, German or Dutch would be ideal
  • Rigorous mindset combined with excellent time management and intellectual curiosity
  • Capacity to work under tight deadlines and pro-active
  • Professional demeanor with ability to handle sensitive information with discretion.
Benefits
  • Competitive remuneration based on individual and firm performance
  • Flexible home office opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims managementdata entryreport generationdocumentation managementeligibility verificationonboarding processworkflow trackingcase reviewclaims processingcompliance requirements
Soft skills
attention to detailorganization skillscommunication abilitiestime managementproactive mindsetinterpersonal skillstrust buildingdiscretionintellectual curiositycollaboration