Demant

Client Service Officer

Demant

part-time

Posted on:

Location Type: Office

Location: Maribyrnong • Australia

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About the role

  • Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
  • Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
  • Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
  • Contribute to community engagement, including site visits, promotional activities, and expos.
  • Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
  • Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
  • Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Requirements

  • Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic, preferred
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
  • Strong computer literacy skills
  • Flexibility and willingness to cover additional shifts as needed
Benefits
  • Permanent Part Time role (0.4 FTE, any two days between Monday - Wednesday, 9am - 5pm, no weekends)
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
  • Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
  • Employee Assistance Program
  • Birthday and Christmas gifts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrationcustomer serviceinventory managementinvoice processingPOS transactionshearing-device supportBluetooth pairingclient eligibility verificationappointment managementcomputer literacy
Soft Skills
interpersonal communicationempathyteamworkflexibilityproactive supportclient engagementwarmthresponsiveness
Certifications
Higher School Certificate (HSC)TAFE Qualification