Application Support Specialist
Demant
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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Tech Stack
About the role
- Monitor the support queue
- Solving cases that can be solved, cases that can’t be solved have to be assigned to relevant queues
- Receive knowledge transfer regarding new features
- Evaluate if documentation is sufficient
- Participate in sprint planning, backlog refinement, and retrospectives
- Monitoring logs and system reporting tools to proactively identify potential issues
- Perform initial troubleshooting to help identify were issues origin
- Request additional information on tickets if the information originally provided is not enough to solve the problem
Requirements
- Experience with support of business processes
- Technical understanding of how integrations and data flows support business process and features
- Structured and detail-oriented mindset in regard to solving issues and documenting the processes
- Strong communications skills, both technical and business oriented
- Nice to have, but not required: Experience working with Microsoft Azure and Application Insights
- Nice to have, but not required: Basic understanding of API’s and data formats like JSON
- Nice to have, but not required: Experience with working in Connect ticket system
Benefits
- A job in a growing, international company with good career opportunities
- State of the art technology and work in an exciting industry
- Good work life balance with flexible working conditions
- A culture of teamwork, based on knowledge sharing, professional respect, kindness
- Training, conferences, and the opportunity for self-development
- The opportunity to travel for work globally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdocumentationdata flowAPIJSON
Soft Skills
structured mindsetdetail-orientedstrong communication skills