DemandLab

Project Manager, Client Services

DemandLab

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$100,000 - CA$125,000 per year

Tech Stack

About the role

  • Own core project management artifacts, including project schedules, budgets, scope, risks, resources, and stakeholder plans.
  • Lead day-to-day client project execution: facilitate meetings, manage client communications, run status updates, track tasks in Asana, and ensure milestones, dependencies, and decisions stay on track.
  • Develop and manage project plans aligned to client goals, including scope definition, resource planning, risk mitigation, and budget tracking.
  • Coordinate cross-functional teams, balance workloads, manage task intake and prioritization, and drive delivery tradeoffs across scope, timeline, and quality.
  • Support the full client lifecycle, including onboarding, post-mortems, offboarding, and monthly utilization and retainer reconciliation.
  • Proactively manage stakeholders, risks, and delivery quality; escalate issues early and apply continuous improvement best practices.
  • Maintain accurate project documentation, reporting, and system hygiene (Asana, status reports, financial tracking).
  • Contribute to operational reporting and insights (delivery performance, utilization, capacity, timelines, financial guardrails) and support process and systems improvements.

Requirements

  • Mid-size / cross-functional projects: You’ve led workstreams, managed dependencies, handled stakeholders, and know how to escalate without being dramatic
  • Has led at least 1-2 projects end-to-end (or a major workstream) with measurable outcomes
  • Has managed cross-functional dependencies (not just their own team)
  • Has navigated scope change + stakeholder pressure without losing control of timeline/quality
  • Excellent knowledge of G Suite, Microsoft Office Suite, and Microsoft Teams.
  • Strong working knowledge of project management systems (e.g., Asana).
  • Clear documentation and communication skills; strong attention to detail and problem-solving.
  • Ability to multitask in a fast-paced, deadline-driven environment; self-directed with limited supervision.
  • Proven ability to drive decisions, manage dependencies, and escalate effectively without direct authority.
  • Bachelor’s degree
  • 4-7 years of related project delivery/project management experience (agency and/or B2B marketing preferred).
  • Experience setting up projects according to the Project Management Institute (PMI) standards
  • Experience in Adobe Workfront project management platform (Certification as Adobe Workfront Project Management Professional, Developer Core Professional, or Developer Core Expert preferred) – if not certified, must be able to obtain certification within 90 days of start date
  • Certificate in Project Management (CAPM, or similar), PMP preferred
  • Experience in global, multinational environments preferred.
Benefits
  • 100% Remote, permanently
  • Monthly Utility Allowance
  • Personal and Professional Development Funding
  • Flexible Work Environment
  • Work From Home
  • Collaborating with senior marketing professionals with years of experience, pushing the envelope
  • The freedom to have fun, experiment, explore, and get creative in a supportive environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementscope definitionresource planningrisk mitigationbudget trackingcross-functional project managementmultitaskingproblem-solvingdocumentationstakeholder management
Soft Skills
communicationattention to detailself-directeddecision-makingescalationclient managementteam coordinationtime managementadaptabilitycontinuous improvement
Certifications
Bachelor's degreeProject Management Institute (PMI) standardsAdobe Workfront Project Management ProfessionalAdobe Workfront Developer Core ProfessionalAdobe Workfront Developer Core ExpertCertificate in Project Management (CAPM)Project Management Professional (PMP)