Demandbase

Senior Billing Analyst

Demandbase

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Senior

Tech Stack

AWSERPSFDC

About the role

  • Review customer contracts to extract billing terms and validate Sales Orders.
  • Drive accurate and timely invoicing in alignment with contract terms.
  • Manage and maintain the billing queue, ensuring timely resolution of tickets and requests.
  • Partner with the Billings Manager to ensure a smooth invoicing process and clear documentation of billing-related information.
  • Upload invoices to customer portals and manage rejected invoices in portal systems, including Monto A.I.
  • Manage invoices missing purchase orders (POs) by collaborating with Sales to obtain required documentation and update ERP, SFDC, and portal systems accordingly.
  • Work closely with the Collections team to resolve billing issues and ensure invoices are accepted and processed by customers.
  • Handle vendor forms and customer portal-related requests (new portal setup, integrations, vendor updates).
  • Manage sponsorship contract billings.
  • Collaborate with Sales Ops, Legal, Revenue, IT, and Accounting teams to resolve billing dependencies and improve workflows.
  • Perform monthly credit memo write-off reconciliations.
  • Reconcile Monto A.I portal invoices with NetSuite records.
  • Support Ironclad amendment processing.
  • Reconcile AWS fees and associated credits.
  • Support billing forecasts.
  • Track and report on portal invoice status.
  • Prepare credit/rebill reporting and related analyses.
  • Improve invoicing accuracy and first-time-right billing metrics.
  • Identify root causes of billing discrepancies and implement corrective actions.
  • Contribute to continuous improvement initiatives across the QTC lifecycle.

Requirements

  • 3+ years of experience in Billings, Accounts Receivable, or Finance Operations within a SaaS or advertising business environment
  • Proven experience in the Order-to-Cash (O2C) process
  • Strong understanding of billing, collections, and month-end close processes
  • Hands-on experience or strong working knowledge of NetSuite and Salesforce (SFDC) is preferred
  • Demonstrated ability to analyze data, identify root causes, and resolve billing discrepancies in a fast-paced environment
  • Excellent written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders
  • Strong organizational and time-management skills, with the ability to manage multiple priorities and large data sets
  • Detail-oriented, collaborative, and proactive with a continuous improvement mindset
  • Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent practical experience).
Benefits
  • Group Medical
  • Personal Accident
  • Term Life Insurance
  • Preventive healthcare covers dental, vision, and OPD needs
  • Strong mental health support
  • Fitness benefit
  • Car lease policy
  • Gratuity for long-term financial well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billinginvoicingAccounts ReceivableOrder-to-Cash (O2C)credit memo write-off reconciliationdata analysisbilling discrepancies resolutionbilling forecastscontinuous improvement
Soft Skills
communicationorganizational skillstime-managementcollaborationdetail-orientedproactiveproblem-solving
Certifications
Bachelor’s degree in FinanceBachelor’s degree in AccountingBachelor’s degree in Business