HR Service Center Manager
Deluxe
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota • United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Responsible for leading the HR service center's operations
- Ensure efficient and effective service delivery to HR partners, managers and employees
- Manage a team of HR service center advisors
- Implement policies and procedures, and training to ensure compliance
- Oversee and serve as escalation point for teams providing shared services
- Monitor efficiency, utilization, and effectiveness of shared service teams
- Identify and implement operational efficiency and service improvements
- Collaborate and influence stakeholders regarding policies, practices and procedures
- Create standard HR Service Center performance reports and dashboards
Requirements
- Bachelor’s degree and 5 years of experience in HR or HS/GED and 9 years
- 3 years of management experience
- Experience in a service center
- Experience in Program management – projects of medium complexity with enterprise impact
- Strong written and oral communication skills
- Strong problem-solving skills
- Experience with Workday
- Proficiency with KPI reports and dashboards- create, analyze and communicate
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR service center operationsservice deliverypolicy implementationoperational efficiencyprogram managementKPI reportsdashboardsproblem-solving
Soft Skills
leadershipcommunicationcollaborationinfluence
Certifications
Bachelor’s degreeHS/GED