Deluxe

Technical Support Analyst

Deluxe

full-time

Posted on:

Location Type: Office

Location: Atlanta • Minnesota • United States

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Salary

💰 $60,000 - $65,000 per year

About the role

  • Reviews all quotes submitted by Sales and vets whether the Opportunity is ready to Quote.
  • Configures quotes as required by sales representatives and managers.
  • Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design.
  • Provides expertise related to key third party hardware and software vendors.
  • Serves a critical revenue-generating role within Solution Engineering team.
  • Manages sales quote queue, configures quotes and budgetary estimates, confirms approvals and artifacts are included in quote, oversees product structure and price book in CPQ, attend bid integrity calls with Sales to ensure proposal is ready to quote.
  • Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations.
  • Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders.
  • Work with Product Management and Project Management to support ordering hardware and software per project stage gate.
  • Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software.

Requirements

  • HS/GED and 2 years of Technical and/or business experience or Associates in Computer Science or equivalent field and 0 years
  • Experience with MS-Office applications, Adobe Acrobat, Excel
  • Technical experience with hardware, software and networks
  • Experience drafting and/or reviewing contract documents or Purchase Orders
Benefits
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware configurationssoftware configurationsnetwork configurationstechnical assistancequote configurationbudgetary estimatespurchase orderscontract document reviewsystem design feasibilitythird party vendor management
Soft Skills
communicationcollaborationorganizational skillsattention to detailproblem-solving
Certifications
HS/GEDAssociates in Computer Science