Delta Medical Systems

Field Service Engineer – Imaging Equipment

Delta Medical Systems

full-time

Posted on:

Location Type: Remote

Location: Illinois • Minnesota • United States

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Salary

💰 $35 per hour

About the role

  • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports
  • Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
  • Perform necessary administrative duties accurately
  • Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites
  • Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications
  • Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates
  • Keep service call notes and status updated throughout the call
  • Enlist help if needed
  • Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus)
  • Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures
  • Maintain on‑call and calibration commitments per schedules
  • Proactively seek product knowledge, service knowledge, and training
  • Complete office paperwork, parts management, and dispatch requirements accurately and timely
  • Comply with all company policies and procedures
  • Communicate customer requests/feedback to appropriate personnel to improve quality of service
  • Communicate all sales and service leads to the appropriate AE or Service Manager
  • Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system
  • Support Delta Medical Systems quality policy through compliance with quality management system documentation
  • Comply with and adhere to all customer site requirements, which may include certain vaccinations
  • Perform other duties as assigned by supervisor

Requirements

  • Bachelor’s or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or other technical electronics discipline, military equivalent, or 2+ years related work experience
  • Ideal candidates will demonstrate situational awareness, and a commitment to working safely and efficiently in all conditions
  • Excellent communication, organizational, and computer skills
  • Valid driver's license, ability to drive independently day and night, in different weather conditions, and good driving record
  • Strong competency in instrument systems technology to include mechanics, electrical, and software technology
  • Experience with electronics, hydraulic and pneumatic systems
  • Ability to be “on-call” during non-standard work hours
  • Be proficient in the use of tools, service test equipment, diagnostic software
  • Excellent customer relations skills
Benefits
  • 401(k) retirement plan with company match
  • Excellent vacation policy, including paid family leave, paid holidays
  • Comprehensive and affordable insurance package including medical, dental, vision
  • Company paid: short-term disability, long-term disability, and life insurance/AD&D
  • Company car, if qualified, or mileage reimbursement
  • Paid expenses
  • Corporate based tech support
  • Initial on the job training and ongoing OEM product training
  • Education assistance
  • Tools and test equipment supplied and updated
  • Relocation assistance, if required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
calibrationpreventative maintenanceservice modificationscompliance testinginstrument systems technologyelectronicshydraulic systemspneumatic systemsdiagnostic softwaretechnical electronics
Soft Skills
communicationorganizational skillssituational awarenessteamworkproblem-solvingcustomer relationscommitment to safetytime managementproactive learningadaptability
Certifications
Bachelor’s Degree in Electronic EngineeringAssociate's Degree in Biomedical Engineering Technologymilitary equivalent