Delta Medical Systems

Field Engineer

• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Perform necessary administrative duties accurately
• Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites
• Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications
• Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates
• Keep service call notes and status updated throughout the call
• Enlist help if needed
• Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus)
• Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures
• Maintain on‑call and calibration commitments per schedules
• Proactively seek product knowledge, service knowledge, and training
• Complete office paperwork, parts management, and dispatch requirements accurately and timely
• Comply with all company policies and procedures
• Communicate customer requests/feedback to appropriate personnel to improve quality of service
• Communicate all sales and service leads to the appropriate AE or Service Manager
• Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system
• Support Delta Medical Systems quality policy through compliance with quality management system documentation
• Comply with and adhere to all customer site requirements, which may include certain vaccinations
• Perform other duties as assigned by supervisor

Field Service Engineer – Imaging Equipment

Sales

• Support Delta Medical Systems' quality policy through compliance with quality management system documentation
• Establish, develop, and maintain strong relationships with prospective and existing customers to drive long-term engagement and loyalty
• Under the guidance of a senior mentor, manage the complete sales cycle, including prospecting, presenting solutions, negotiating terms, and closing deals
• Shadow senior team members during client meetings and presentations
• Develop product knowledge through training sessions, mentorship, and internal resources
• With assistance from a mentor, monitor and manage individual deal-related costs to ensure alignment with profitability targets
• Learn to proactively assess customer needs and position relevant solutions across the full product portfolio
• Maintain post-sale communication to support customer satisfaction, retention, and future business opportunities
• Maintain accurate records of activities and progress in CRM systems
• Comply with and adhere to all customer site requirements, which may include certain vaccinations

Associate Representative – Medical Sales

• Data Analysis and Strategy Development: Manage all aspects of data related to orders.
• Synthesize multiple sources of information to develop an understanding of regional opportunities and performance.
• Analyze sales data and market trends, to identify opportunities for growth and areas for improvement.
• Perform high-volume, detailed data entry into CRM, ERP, and reporting systems with a strong focus on accuracy and consistency.
• Document status of sales opportunities.
• Regularly review funnels and clean up, analyze gaps and offer guidance to sales representatives.
• Process all requests for Siemens-specific data (install bases, EOS systems, XR-29 letters), trades, and change orders.
• Update and maintain customer data in Shareville and CRM.
• Maintain job backlog report containing equipment, margin, and installation costs.
• Do necessary investigative work to solve report errors/omissions and discrepancies in the data.
• Collaborate across regions with other Sales Data Strategists for consistent documentation and reporting.
• Work closely with sales, marketing, operations and finance to ensure alignment between sales strategies and business objectives.
• Responsible for maintaining ongoing contact with regional sales team regarding status of sales opportunities and making necessary updates.
• Assist in improving efficiency, including the utilization of CRM tools for tracking sales activities and forecasting.
• Develop and run reports for Sales, Service, and Marketing teams when requested.
• Find duplicate and inaccurate account information in Dynamics CRM and GP Systems.
• Research customer websites and/or healthcare facility databases for correct information.
• Perform customer order review and process sales orders with OEM, including reviewing all quotes for any applicable below the line costs.
• Assemble and maintain all documentation in job folders to include: project metric, job checklist, customer purchase order and/or signed quotation, invoices, and correspondence.
• Serve as a central point of accountability for sales documentation completeness prior to order submission.

Sales Data Strategist

Account Executive

• Support Delta Medical Systems' quality policy through compliance with quality management system documentation.
• Establish, develop, and maintain strong relationships with prospective and existing customers to drive long-term engagement and loyalty.
• Manage the complete sales cycle, including prospecting, presenting solutions, negotiating terms, and closing deals.
• Continuously expand product knowledge by leveraging internal resources such as technical updates, product specialists, management guidance, and clinical applications.
• Monitor and manage individual deal-related costs to ensure alignment with profitability targets.
• Proactively assess customer needs and position relevant solutions across the full product portfolio.
• Maintain post-sale communication to support customer satisfaction, retention, and future business opportunities.
• Ensure accurate and timely reporting, documentation, and internal communication related to sales activities, pipeline, and deals in progress.
• Achieve or exceed sales quotas.
• Comply with and adhere to all customer site requirements, which may include certain vaccinations.
• Perform other duties as assigned by direct supervisor.

Account Executive – Medical Devices

Recruitment

• Manage a variety of responsibilities including recruiting/screening and onboarding new hires
• Administering benefits, assisting with payroll, and providing general employee support
• Coordinate travel for new employees
• Organize recognition for work anniversaries
• Ensure new hires have everything they need to hit the ground running
• Regularly touch base with new hires to help pave their path to success

Field Service Engineer – Imaging Equipment

Associate Representative – Medical Sales

Sales Data Strategist

Account Executive – Medical Devices

HR Generalist, Recruiter