Delta Defense LLC

Sales

• Engage with USCCA members and prospects through inbound and outbound calls and chats
• Build deep connections, helping members become the best protectors of themselves and their families
• Understand individual needs and educate on membership value through needs-based sales
• Provide outstanding service with account updates, payments, and membership purchases
• Achieve performance targets for efficiency, sales, and retention

Member Engagement Service and Sales Advisor

Call Center Representative

• Engage with USCCA members and prospects through inbound and outbound calls and chats.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.
• Achieve performance targets for efficiency, sales, and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Service and Inside Sales Advisor

• Receive inbound calls and respond to inbound chats from prospects
• Make outbound follow-up calls to qualified leads
• Sell USCCA memberships and related products through both phone and chat channels
• Understand and fulfill the needs of prospects by offering solutions aligned with their self-defense and personal protection goals
• Create authentic connections while providing clear, compelling information about USCCA membership benefits
• Maintain expert knowledge of the USCCA product suite and share relevant resources as appropriate
• Process product orders and memberships accurately and efficiently
• Track and document all customer interactions, leads, and outcomes
• Consistently meet or exceed sales and service KPIs set by the Inbound Sales team
• Assist with Member Engagement (ME) lines when needed

Member Engagement Service and Sales Advisor

Service and Inside Sales Advisor

Inbound Sales Advisor