Customer Service Coordinator, Freight Services
Delmar International Inc.
contract
Posted on:
Location Type: Hybrid
Location: Miami • Florida • United States
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Salary
💰 $50,000 - $52,000 per year
Job Level
About the role
- Responsible for processing and reviewing international cargo and managing booking transactions for a portfolio of clients
- Supports the Manager in the ongoing development of existing and prospective Delmar customers
- Communicate effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and meet company targets
- Provide administrative support to the Freight Services team
- Identify and respond to customer needs and requests
- Proactively offer solutions, ideas, and insights to address customer issues and challenges
- Conduct customer review calls as requested
- Maintain a strong understanding of all products and services offered by Delmar
Requirements
- 1 to 3 years of operations experience in the Freight Forwarding, specifically 3PL environment
- Experience in Ocean, Air, Ground, Brokerage or Warehousing is considered an asset
- Degree in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
- Experience in CargoWise One system or related systems is considered an asset
- Local travel may be required
Benefits
- Equal opportunity employer
- Competitive compensation
- Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
- Education Reimbursement program
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
- Balance between work and home life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations experienceFreight Forwarding3PLCargoWise OneOcean transportationAir transportationGround transportationBrokerageWarehousingSupply Chain Management
Soft Skills
communicationclient satisfactionproblem-solvingadministrative supportcustomer serviceproactive solutionsinsight generationrelationship managementteam supportcustomer needs identification
Certifications
degree in Supply Chain Managementdegree in International Transportation & Customs