Operations Specialist – Grocery
Deliveroo
Operations Associate – Grocery
Deliveroo
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supporting daily in-store operations across Deliveroo’s grocery and retail partner network
- Ensuring operational excellence
- Improving picker performance
- Maintaining high service standards across multiple sites
- Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations
- Investigate performance issues, document findings, and implement corrective actions
- Train and upskill pickers on Deliveroo’s SOPs
- Create site-specific action plans to improve store KPIs
- Maintain records of site visits, issues, solutions implemented, and performance feedback
- Conduct regular checks on store tablets, printers, and SIMs
- Work closely with partner store managers and staff
Requirements
- 1–2 years in grocery, retail, or delivery operations.
- Strong problem-solving and communication skills
- High attention to detail
- Ability to work independently in fast-paced environments
- Familiarity with mobile/tablet apps and basic troubleshooting
- Valid UAE driving license and own car
- Ability to be on-site at multiple store locations for extended periods.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance assessmentkey metrics analysiscorrective actions implementationtraining and upskillingaction plan creationrecord maintenancemobile app troubleshooting
Soft skills
problem-solvingcommunicationattention to detailindependenceadaptability
Certifications
UAE driving license