Operations Specialist – Grocery
Deliveroo
Senior Operations Associate – Grocery
Deliveroo
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Senior
About the role
- Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.
- Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.
- Recognize strong performance and address underperformance through clear guidance and follow-ups.
- Foster a culture of accountability, continuous learning, and high performance across the field team.
- Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.
- Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.
- Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently.
- Conduct regular operational audits across sites to identify inefficiencies and risks.
- Act as the main point of contact for site-level escalations and operational issues.
- Analyze performance data to identify trends, recurring issues, and areas for improvement.
Requirements
- 2–3 years’ experience in grocery, retail, or dark-store operations, ideally in a multi-site role.
- Proven experience managing people and driving performance across operational teams.
- Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions.
- Excellent communication skills (written and verbal) and strong stakeholder management ability.
- Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware.
- Must have a valid UAE driving license and own transport (fuel allowance provided).
- Comfortable working in a fast-paced, field-based environment across multiple store locations.
Benefits
- 25 days annual leave + public holidays
- Comprehensive medical insurance
- Annual flight allowance
- Free Deliveroo Plus subscription and partner discounts
- Enhanced maternity & paternity benefits
- Regular team events and social activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisperformance monitoringoperational auditsproblem-solvingcoachingfeedbackKPI managementfulfillment processesstore operationsmulti-site management
Soft skills
leadershipcommunicationstakeholder managementaccountabilitycontinuous learningperformance managementguidanceteam developmentadaptabilityinterpersonal skills
Certifications
UAE driving license