DeliverHealth

Customer Support

• Monitor, manage, and document all actions and solutions into a DeliverHealth Solutions ticketing system.
• Responsible for scheduled installation cases.
• Responsible for monitoring phone queue and creating a ticket for every call answered.
• Work collaboratively with appropriate technical support and cross-functional team members.
• Document and utilize solutions through use of a DeliverHealth Solutions knowledge base, white papers, training sessions and other available educational tools.

Product Support Specialist