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Product Support Specialist
DeliverHealthProduct Support Specialist responsible for customer service and technical support for DeliverHealth Solutions. Collaborating with team members and handling a variety of support issues on a 24/7 basis.
About the role
Key responsibilities & impact- Monitor, manage, and document all actions and solutions into a DeliverHealth Solutions ticketing system.
- Responsible for scheduled installation cases.
- Responsible for monitoring phone queue and creating a ticket for every call answered.
- Work collaboratively with appropriate technical support and cross-functional team members.
- Document and utilize solutions through use of a DeliverHealth Solutions knowledge base, white papers, training sessions and other available educational tools.
Requirements
What you’ll need- High School Diploma and some experience in customer support or bachelor’s degree (IT /CS/related discipline)
- Microsoft/HDI/ITIL certification or equivalent preferred
- Over two years of experience in a technical support role.
- Effective, strong and professional written and verbal communications skills.
Benefits
Comp & perks- Actively contributes to ongoing process improvement.
- Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization.
- Responsible for operational support on a 24/7/365 basis.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer support
Soft Skills
written communicationverbal communicationcollaboration
Certifications
Microsoft certificationHDI certificationITIL certification