Delegate Group

Administration

• Capture, update and correct product master data
• Record customer requirements in collaboration with the Implementation team
• Initial creation of product master data
• Update and maintenance of product master data during ongoing operations
• Ensure continuous data quality, currency and consistency
• Customer support via phone and email
• Develop solutions for arising questions and issues
• Support and compliance with quality assurance
• Regular reporting and status updates to the customer
• Support for on-site customer meetings

Data Management Administrator – m/f/d

Support Engineer

• Central point of contact for complex technical issues
• Support 2nd Level Support by analyzing and resolving problems
• Conduct in-depth investigations of system behavior and relevant configurations
• Work closely with the Core Products Team
• Evaluate issues and requests from day-to-day operational activities

Senior Support Engineer – 3rd Level Support

Engineer

• Analysis, specification and planning of new features for our standard software
• Analysis and specification of complex customer requirements in collaboration with international teams
• Preparation of functional specifications in cooperation with developers and product management
• Clarification of technical details and drafting of user stories in Jira
• Ensuring documentation and the technical feasibility of requirements

Requirements Engineer

• As a Data Management Administrator, you are responsible for capturing, updating and correcting product master data.
• After the onboarding/training phase, and in close collaboration with the Implementation Team, you will gather customer requirements and be responsible for the initial creation of product master data.
• After the initial setup, you will take over the ongoing updating and maintenance of our customers' product master data.
• Ensure continuous data quality, currency and consistency.
• Capture, update and correct product master data and pricing.
• Provide customer support via telephone and email (ticketing system).
• Develop solutions to questions and issues as they arise.
• Support and comply with quality assurance processes.
• Provide regular reporting and status updates to the client.
• Support on-site customer appointments (limited travel).
• Assist in the further development of internal and external data management processes.
• Support colleagues within the data management team.
• Monthly billing/invoicing of services.

Data Management Administrator

SDET

• As part of our QA team, you will actively shape the quality assurance of our software solutions.
• You will develop, analyze, and document software tests across our entire product range.
• Currently, testing is still carried out mainly manually — with your support we want to strategically and systematically expand our Quality Assurance area.
• In close collaboration with our developers, product management, and other QA colleagues, you will create and maintain test cases, evaluate results, and document bug reports.
• Additionally, you will support the creation of user-friendly product documentation (online help, manuals, etc.) that guides our customers through the software.
• Do you enjoy organizing? Then we look forward to your support in coordinating our biweekly build releases as well as general releases.

Data Management Administrator – m/f/d

Senior Support Engineer – 3rd Level Support

Requirements Engineer

Data Management Administrator

Software Test Engineer, Documentation Writer