Operations Analyst
Delegate CX
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 ₱33,000 - ₱37,000 per month
About the role
- Critical engagement with decorating partners
- Documenting action items and ensuring follow-up
- Recording and conveying feedback
- Monitoring production timelines
- Communicating delays and issues to relevant stakeholders
- Liaising with customers regarding order status and issues
- Updating the Customer Success team on order progress
- Resolving operational roadblocks
- Addressing sourcing issues and communicating with customers as needed
- Resolving shipment issues and providing necessary documentation
- Monitoring transit times and reporting delays or lost shipments
- Troubleshooting art file issues to ensure production stays on track
- Managing expedited orders
- End-to-end management of high-touch orders from sourcing, production, and logistics.
- Keeping all relevant parties updated on order status
Requirements
- Bachelor's degree in Communications, Marketing, or a related field is preferred.
- 1–3 years of experience in marketing (promotional industry is ideal)
- Proficient in written and spoken English.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proficient in Google Suite (Sheets, Gmail, etc.).
- Experience with CRM tools and a structured, process-driven approach to work.
- Familiarity with promotional industry software (e.g., Sage, ESP, CommonSku, Syncore) is a plus.
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is an advantage.
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
marketingCRM toolsAdobe IllustratorAdobe PhotoshopCanvaMicrosoft Office SuiteGoogle Suitesourcinglogisticsproduction management
Soft skills
communicationproblem-solvingorganizationcustomer engagementfeedback conveyancemonitoringfollow-upliaisingtroubleshootingtime management