Delegate CX

Customer Support Specialist

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 ₱35,000 - ₱40,000 per month

About the role

  • Provide Tier 1 customer support and first-level issue resolution
  • Perform ticket triage, ensuring accurate categorization and prioritization
  • Conduct basic troubleshooting following documented procedures
  • Update and maintain support documentation and knowledge base materials
  • Communicate with customers primarily via email, with minimal phone support as needed
  • Escalate complex issues to personnel in accordance with established protocols.

Requirements

  • Bachelor's degree in Marketing, Communications, or Business Administration, or any related field
  • 1-2 years of direct Customer Service role
  • Strong verbal, written, and English communication skills
  • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
  • Proficient in both Microsoft and Google applications
  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
  • Customer orientation and the ability to adapt to diverse types of characters
  • Familiarize yourself with CRM systems and practices
Benefits
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportticket triagetroubleshootingsupport documentationknowledge baseCRM systemsAdobe IllustratorAdobe PhotoshopCanva
Soft skills
verbal communicationwritten communicationcustomer orientationadaptability
Certifications
Bachelor's degree