Delegate CX

Customer Support Specialist

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 ₱35,000 - ₱40,000 per month

About the role

  • Provide Tier 1 customer support and first-level issue resolution
  • Perform ticket triage, ensuring accurate categorization and prioritization
  • Conduct basic troubleshooting following documented procedures
  • Update and maintain support documentation and knowledge base materials
  • Communicate with customers primarily via email, with minimal phone support as needed
  • Escalate complex issues to personnel in accordance with established protocols.

Requirements

  • Bachelor's degree in Marketing, Communications, or Business Administration, or any related field
  • 1-2 years of direct Customer Service role
  • Strong verbal, written, and English communication skills
  • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
  • Proficient in both Microsoft and Google applications
  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
  • Customer orientation and the ability to adapt to diverse types of characters
  • Familiarize yourself with CRM systems and practices
Benefits
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportticket triagetroubleshootingsupport documentationknowledge baseCRM systemsAdobe IllustratorAdobe PhotoshopCanva
Soft Skills
verbal communicationwritten communicationcustomer orientationadaptability
Certifications
Bachelor's degree