Delegate CX

Account Coordinator

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Salary

💰 ₱50,000 - ₱55,000 per month

Job Level

Mid-LevelSenior

About the role

  • Serve as the first point of contact for partners through shared and individual email inboxes
  • Support the Director of Partner Success by preparing and running daily reports
  • Analyze partner metrics and reporting data to create Business Reviews
  • Handle project management tasks and coordinate with internal departments as needed
  • Support partner onboarding by creating timelines, completing administrative tasks, and communicating with the Success Team
  • Participate in continuous training to support professional growth within the Success Team
  • Learn and apply company core values and promotional industry best practices in daily work

Requirements

  • Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
  • 1–3 years of experience in Customer Service, Sales, Marketing, or direct promotional sales
  • Very proficient in written and spoken English
  • Strong customer orientation with the ability to adapt to different personalities and situations
  • Experience with inbound and outbound calls, customer retention, or inside sales is preferred
  • Experience using promotional industry software such as Sage, ESP, CommonSku, or Syncore (preferred)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Proficient in Google Workspace (Sheets, Gmail, Docs)
  • Basic familiarity with Adobe Illustrator, Photoshop, or Canva is a plus
Benefits
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer servicesalesmarketingreportingdata analysisadministrative taskspromotional industry softwareMicrosoft OfficeGoogle Workspace
Soft skills
customer orientationcommunicationadaptabilityinterpersonal skillsprofessional growth
Certifications
Bachelor's degree