Assist in developing and executing an IT Operations strategy aligned with business objectives and modernization priorities.
Collaborate with business and project teams to support digital transformation and emerging technologies that enhance efficiency, security, resilience, and member service.
Oversee the design, maintenance, and optimization of infrastructure including cloud environments, on-premise systems, networks, data centers, storage, and core platforms.
Ensure high availability, scalability, and reliability of enterprise systems, including core banking.
Drive standardization, automation, and modernization across infrastructure and operational services.
Lead IT service delivery functions such as incident, problem, and change management with a focus on continuous improvement and proactive system monitoring.
Partner with Risk to implement cybersecurity best practices, recovery, business continuity, and failover capabilities.
Ensure compliance with NCUA, FFIEC, SOC, and internal policies.
Oversee budgets, resource allocation, vendor selection, contract management, and service performance.
Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and strong cross-departmental collaboration.

Requirements

Eight to ten years of progressive IT leadership experience in areas such as IT operations, infrastructure, or service delivery.
Familiarity with software development environments is preferred but not required.
Bachelor’s degree in information technology, Computer Science, Engineering, or related field required; master’s degree preferred.
Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions.
Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust.
Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
Information Technology Service Management (ITSM) (Advanced)
Enterprise Infrastructures (Advanced)
Business Case Development (Intermediate)
Change Management (Intermediate)
Achievement Orientation (Intermediate)
Information Technology Infrastructure Library (ITIL) Framework (Intermediate)

Benefits

Medical, Dental, Vision Insurance (available first of the month after hire)
Spanish Speaking Incentive
401(k) – Traditional or Roth options
Paid Time Off and 11 Paid Holidays
Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationsinfrastructureservice deliverycloud environmentsdata centerscore bankingautomationcybersecurityITSMITIL Framework

Soft Skills

conflict resolutionpresentation skillsmotivationinfluencediplomacytrustinterpersonal skillsaccountabilityinnovationcollaboration