Loan Operations Specialist
Del Norte Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Espanola • New Mexico • United States
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Salary
💰 $20 - $25 per hour
Job Level
About the role
- The Loan Operations Specialist processes and funds direct and indirect consumer loans, ensuring accuracy, compliance, and timely disbursement.
- Supports loan maintenance, title tracking, Skip-A-Pay administration, and communicates loan status with branch staff, dealerships, and internal teams.
- Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
- Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
- Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
- Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
- Notify dealers and branch staff of funded loan status or funding issues.
- Prepare wire transfer/ACH for dealer and consumer funding.
- Perform a variety of loan account file maintenance requests.
- Provide support to branch staff, dealerships and departmental staff as needed.
- Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
- Thorough understanding of DNCU loan products and policies.
- Administration and maintenance of the Skip-A-Pay program.
- Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services.
- To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
- Work effectively in a team environment contributing to the success of the department and organization.
- Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
- Performs other related job duties as assigned.
Requirements
- One year to three years of similar or related experience.
- A high school education or GED.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Professional appearance and demeanor.
- Provide excellent and knowledgeable service to our members, both internal and external, by adhering to our core values.
- Must demonstrate effective communication and PC skills.
- Critical thinker and effective problem solver.
- Collaborative service skills.
- Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations.
- Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.
Benefits
- Medical, Dental and Vision insurance. Available the first of the month following date of hire.
- 401(k) - Traditional or Roth
- Spanish Speaking Incentive
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
- Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingfunding consumer loansloan maintenancetitle trackingwire transferACH processingfile maintenancecomplianceDNCU loan productsSkip-A-Pay administration
Soft Skills
effective communicationcritical thinkingproblem solvingcollaborative servicerelationship buildingconflict resolutionteamworkcustomer serviceprofessional demeanorexceeding expectations
Certifications
high school diplomaGED