DEKRA North America

Automotive Process Consultant

DEKRA North America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $95,000 per year

Job Level

SeniorLead

About the role

  • The Automotive Process Consultant will be responsible for implementing and sustaining a LEAN approach to the traditional Express Service model
  • These LEAN initiatives will be installed on behalf of Volvo Group North America, at select US dealerships within a designated geographic area
  • This model will provide a pathway for completing 90% of all repairs to the brand’s vehicles
  • The successful candidate will be a Champion, a Coach, and will secure commitment to change using effective change management principles and by leveraging their personal experiences in retail fixed operations performance improvement
  • Contribute to a safe and healthy work environment by actively participating, taking responsibility, and following established procedures and policies
  • Function as the subject matter “expert” on the LEAN service concept to Volvo dealers and OE Regional Management in support of program implementation
  • Be the primary “lead” implementer in participating dealers
  • Communicate program content, goals, and objectives to dealership management
  • In conjunction with the Service Manager, develop an Action plan for the implementation as required to meet the agreed upon timeline
  • Be an expert resource on the LEAN principals which are the basis for this LEAN service concept
  • Work on-site with the dealership management and service team to support the implementation and sustainment
  • Provide topic training to the service team and dealership management
  • Assist the dealership in making equipment and shop layout decisions to support the implementation
  • Attend OE Regional Meetings as required to explain and support the implementation with Regional Dealers
  • Be prepared to provide support in North America and Globally as required to support the broader OEM Project

Requirements

  • High School Diploma/GED required
  • Minimum 10 years overall experience in 2 or 3 of the following roles: Dealership Technician (with certifications) preferred
  • Training (former Technical Trainer is a +PLUS)
  • Fixed Operations Consultant (on behalf of OE or technology partner)
  • Dealership Service Manager/Management Experience (3 to 5 years)
  • Service Advisor
  • At least 1-2 years of direct dealership consulting and/or training (preferred)
  • Leadership and management skills, including the ability to lead and motivate dealership personnel without direct authority
  • Ability to leverage relationships to identify and sell the business case for change
  • High proficiency for analyzing data from dealer financials and operational assessments to establish improvement plans
  • Ability to establish and implement effective metrics to keep dealerships focused on the growth and customer satisfaction improvement opportunity and, overall ROI
  • Excellent project management skills, with ability to manage milestones and next steps to completion
  • Solid understanding of retail dealership industry and changing technology and customer expectations
  • Ability to work in a fast-paced and dynamic environment, and to handle multiple tasks and priorities
  • Proven effectiveness working independently and as part of a team
  • Proficiency with dealer management systems (CDK; Reynolds; etc) and with PC applications in a Windows environment.
Benefits
  • Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
  • Critical Illness & Hospital Indemnity supplemental insurance
  • Company Health Savings Account contribution
  • Flexible Spending Account for eligible health care and dependent care expenses
  • Paid time off such as vacation, sick leave, and floating holidays
  • Mental and emotional support resources through our Employee Assistance Program
  • Wellness Program to increase activity and health habits, with ability to earn participation rewards
  • Paid Parental Leave
  • Travel Assist (Domestic/International)
  • Participation in a 401(k) plan, with an employer match
  • Company paid Short- & Long-Term Disability benefits
  • Group term life insurance with options to buy-up for self and others
  • Tax-free Service Awards
  • Education Assistance Program
  • Student Loan Repayment Assistance
  • Internal training and development resources to grow your career
  • LEAD Forward Leadership Development Program
  • Annual Career Goal Setting and Performance Review cycle participation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LEAN principlesdata analysisproject managementmetrics implementationretail fixed operationsdealership consultingtrainingservice managementrepair processesequipment layout decisions
Soft Skills
leadershipchange managementcommunicationrelationship buildingmotivationindependenceteam collaborationresponsibilityadaptabilityproblem-solving
Certifications
High School DiplomaGEDTechnical Trainer certification